Microsoft Products
Mary Hill
New Braunfels,TX
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Careful E-Commerce Personal Shopper with 3 years rapidly and effectively delivering quality merchandise to discerning customers. Meticulously adheres to client requests. Tirelessly addresses discrepancies and stock issues. Dedicated to serving as customers' direct proxy in purchasing ideal items without physically visiting retail locations. Analytical Merchandise Planner with 4 years of experience planning, problem-solving and predicting trends. Collaborative approach and efficient decision-making led to high-quality outcomes. Maximized inventory and minimized risk for retail partners. Adept with data analysis and application. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Patient Access Representative
Christus Santa Rosa
10.2021 - Current
- Responsibilities
- Patient Access representatives facilitate welcome and easy access to facility / clinics and are responsible for establishing encounter for any patient who meets all guidelines for exceptional customer service
- Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account
- Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances
- Patient Access staff is responsible for increased successful financial outcome of all patient services
- Patient Access is responsible for ensuring that hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards
- Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers
- Assist with patient admission and discharge duties
- Help administer and collect patient information
- Organize Inpatient flow
- Managed over 50 customer calls per day
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
Benefits Agent
Aflac
San Antonio, TX
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate
AMAZON FULFILLMENT CENTER
San Marcos, CA
07.2019 - 10.2021
- Proficient and supportive eCommerce picker
- Adapted to work in a fast paced environment
- Work experience of 2+years at Amazon-fulfillment-center.
- Skilled in merchandise-packing, warehouse operations, inventory, shipping labels, and the database.
- Promptly unloads trucks and deliveries.
- Sorts and stocks products on shelves and in the backroom.
- Assists fellow associates as needed throughout the store.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
Manager
Wingstop
01.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Medication Technician/ Caregiver
Brookdale Senior Living
01.2019 - 05.2020
- Assist residents with Dementia, Alzheimer's, and Parkinson's, Housekeeping and sanitizing every day.
- Sorting all laundry and making sure it is marked for the resident room.
- Incontinence checks, Emptying and changing Foley,
- Faxing doctors
- Calling pharmacy for refills
- Lifting more than 100lbs
- Monitor for Fall Risk, Transferring Residents with gait belt and/or Lift, Point Click Care,
- Typed out reports nightly and sent them in.
- Manage daily medications and ensure they are given to patients (prescription or non-prescription).
- Record medication dosages and times they should be administered.
- Observe patients and document any changes (and respond to any calls or signals identifying patient needs). Gather samples for analysis
Customer Service Representative
IBEX GLOBAL
08.2016 - 12.2016
- Typed 50 wpm
- Personable Call Center Agent with 2 years' experience in providing customers with premium assistance over the phone on company products to ensure full satisfaction.
- Maintained a satisfaction rate of 98% from all customers attended to by refining skills and knowledge of products and services
Education
High School Diploma -
South San Antonio High School
San Antonio, TX 05.2009 - 05.2012
Medical Assistant - Medical Assisting
Brightwood College - Dallas
San Antonio 05.2001 -
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved a patient that was angry which led to a patient apologizing and happy once they left.
Software
Google Products
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Agent
Aflac
01.2024 - Current
Patient Access Representative
Christus Santa Rosa
10.2021 - Current
Associate
AMAZON FULFILLMENT CENTER
07.2019 - 10.2021
Medication Technician/ Caregiver
Brookdale Senior Living
01.2019 - 05.2020
Manager
Wingstop
01.2018 - 07.2020
Customer Service Representative
IBEX GLOBAL
08.2016 - 12.2016
High School Diploma -
South San Antonio High School
05.2009 - 05.2012
Medical Assistant - Medical Assisting
Brightwood College - Dallas
05.2001 -