MARY HISE
Columbus/Cincinnati,Ohio
Summary
Experienced professional with over 20 years in multi-unit management, team development, and results-driven leadership. Seeking a position to utilize extensive skill set. Proven track record of driving operational excellence, optimizing performance, and achieving business objectives. Adept at fostering collaborative relationships, motivating teams, and implementing strategic initiatives to enhance productivity and profitability. Committed to delivering exceptional customer service and exceeding organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Manager
Tire Discounters
06.2018 - Current
- Oversee eleven stores, $25 million in annual income overall
- Supervised staff to optimize brand expansion initiatives and productivity.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Launched over six new locations through effective management and enhanced training techniques
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruit, hire and staff all eleven locations
- Grow sales revenues year over year
- Develop teammates to promote and build a bench for future expansion
- Maintain high level of customer service to reach customer satisfaction and improve retention.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for eleven locations.
General Manager
Tire Discounters
10.2013 - 06.2018
- Managed budget implementations, employee reviews, training, and schedules
- Utilized as a trainer to implement processes to increase sales growth in under performing locations
- Led three successful teams in three separate stores
- Top five year over year in multiple categories such as sales growth, alignment sales, and overall customer satisfaction
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Full Line Operations Manager
Sears Holdings Company
10.2011 - 10.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Top 5 companywide year over year in multiple metrics including all points of sales, credit offerings, and customer satisfaction relating to deliveries etc.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Auto Center Manager
Sears Holdings, Inc.
01.2001 - 10.2011
- Utilized as a mentor to underperforming stores
- Year over year growth in three locations
- Ranked top five consistently in a group of almost 900 stores.
- Improved customer satisfaction by implementing efficient service processes and maintaining a high level of employee training.
- Collaborated with other managers within the organization for continual improvement efforts across departments based on shared learning experiences from individual auto centers'' successes/challenges faced over time.
- Managed staff scheduling to ensure adequate coverage during peak business hours while minimizing labor costs through efficient resource allocation.
- Streamlined auto center operations for increased productivity by optimizing scheduling and workflow.
Education
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN01.2018
Skills
- Staff Training and Development
- Goals and performance
- Operations
- Staff Management
- Performance Management
- Cost Reduction
- Sales expertise
- Leadership Development
- Policies and Procedures
- Attention to Detail
- Decision-Making
- Goal Setting and Performance Metrics
- Recruiting and Hiring
Accomplishments
- Supervised team of 80-100 staff members.
- Achieved year over year sales increases by developing a strong team with a united goal.
Awards
- Presidents Award Winner
- Field Manager of the Year Nominee
- Chairman's Award
- General Manager of the Year
References
References Available Upon Request
Certification
- ASE Certified in EV
Timeline
Regional Manager
Tire Discounters
06.2018 - Current
General Manager
Tire Discounters
10.2013 - 06.2018
Full Line Operations Manager
Sears Holdings Company
10.2011 - 10.2013
Auto Center Manager
Sears Holdings, Inc.
01.2001 - 10.2011
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
- ASE Certified in EV