MARY HOBBS
Carson City,NV
Summary
Detail-oriented, solutions-driven compliance management & operations executive leveraging a strategic mindset and over 15 years' expertise administering leadership across compliance and risk management initiatives for organizations. A tactical thinker adept in managing cross-functional projects, administering deep industry knowledge and strong communication to ensure alignment with corporate requirements, best practices and standards of conduct, and federal regulations. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
10
10
years of professional experience
Work History
VP of Legal Compliance Operations
National Business Factors, Inc.
03.2022 - Current
- Championed the oversight of 15+ employees and 5 direct reports to assist the legal department in accounts receivable management, effectively reviewing accounts for possible legal action and handling consumer disputes to exceed company fiscal goals by 20%
- Recognized for authoring a compliance manual and collection's handbook detailing best practices, policies, and procedures which was implemented companywide, increasing collection analyst accountability in adherence to federal and state laws and regulations
- Administered leadership across daily operations, analyzing performance to streamline procedures, provide training, and assist with sales—ultimately driving sterling customer service to boost profitability and increase customer retention
- Delivered evaluation of existing compliance programs to provide recommendations for improvement, assessing risk and preparing risk profiles of the entity and examining the company's audit procedures, and defining the strategy and business plan for the legal department
- Proactively implemented a system and documentation collection upgrade to maintain compliance and eliminate interruption of daily operations amongst a national legislature amendment regarding wage garnishments.
- Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
- Established a successful partnership with key industry players, resulting in increased market share for the organization.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
Compliance Manager
National Business Factors, Inc.
01.2016 - 03.2022
- Developed and maintained written policy regarding the FDCPA, HIPAA, Regulation F, Privacy regulation
- Authoring a compliance manual and collection's handbook detailing best practices, policies, and procedures which were implemented companywide
- Assessing risk and preparing risk profiles of the entity.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
Legal Manager
National Business Factors, Inc.
02.2014 - 01.2016
- Prepare legal documents, maintain legal files
- Attend trials
- Improved legal department efficiency by streamlining processes and implementing new case management systems.
- Reduced company''s legal risk exposure by conducting thorough contract reviews and providing sound legal advice to executives.
- Negotiated favorable settlements in high-stakes litigation cases, saving the company significant financial resources.
- Established strong relationships with external counsel, enabling efficient collaboration on complex legal issues and cost-effective services.
- Supervised team of 2 attorneys, and other legal personnel in conduct of corporate legal and administrative business.
Education
Master of Business Administration (MBA) - Project Management
Keller Gradate School, DeVry University
Las Vegas, NV10.2012
Bachelor of Arts - Social Studies
University of Nevada Las Vegas
Las Vegas, NV12.2007
Skills
- Operations Management
- Corporate Communications
- Organizational Development
- Human Resources Management
- Operations Oversight
- Growth planning
- Procedure Implementation
- Policy Development
Relevant Skills Expertise
- Compliance Auditing Process
- Regulatory Compliance
- Personnel Management
- Standards of Conduct
- Asset Protection
- Risk Management
- OSHA, HIPPA, FDCPA, CMS
- Training & Coaching
- Communication Management
- Interdepartmental Collaboration
- Data & Trend Analysis
- Violation Management
- Compliance Vulnerability
- Critical Thinking
- Administrative Support
- Problem Solving
- Organization
- Prioritization
- Deadline Management
- Microsoft Office & POS
- Computer Literacy
Timeline
VP of Legal Compliance Operations
National Business Factors, Inc.
03.2022 - Current
Compliance Manager
National Business Factors, Inc.
01.2016 - 03.2022
Legal Manager
National Business Factors, Inc.
02.2014 - 01.2016
Master of Business Administration (MBA) - Project Management
Keller Gradate School, DeVry University
Bachelor of Arts - Social Studies
University of Nevada Las Vegas