Mary E Hocker
Customer Service Representative
Homestead,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Motivated Customer service experience with superior talent for getting up to speed quickly and driving sales. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Diligent & skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Fed Ex Office
Miami, FL
08.2006 - 01.2007
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Interval International
Miami, FL
04.2003 - 05.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
Education
Associate Degree. - Business Administration
Miami Dade College
Miami, FL 01.2020 - 12.2021
Skills
Recordkeeping strengths
Accomplishments
10/2021 National Society of Leadership & Success
Additional Information
Volunteer work
3/2008-3/2009
South Dade Baptist Church, 17105 SW 296 St.
LaChell Downing 305.484.1949
worked with kindergarten teacher to help her prepare for her day.
4/2009-11/2011
Homestead Baptist Hospital Gift shop
975 Baptist Way, Valery 786.243.8000
Stocking and processing customers orders via cash register.
7/2020-3/2021
Dpmmr.org
31 Corrine Pl, Key Largo, Fl. Doug Long 305.453.4321
Taking pictures of guests swimming with the Dolphins.
From 2013-2022
I have been working with the Florida Keys Wedding Center in a variety of positions. Wherever I'm needed. Filled marriage licenses, applied for permits, payroll and taxes to make a few of my responsibilities.
Timeline
Associate Degree. - Business Administration
Miami Dade College
01.2020 - 12.2021
Customer Service Representative
Fed Ex Office
08.2006 - 01.2007
Customer Service Representative
Interval International
04.2003 - 05.2006
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