Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Hodges

Scituate,Massachusetts

Summary

Dedicated Dog Daycare Attendant with proven expertise in cleanliness and sanitation, and a knack for fostering canine social skills, significantly enhancing dog socialization at A Fox and Hounds. Known for exceptional teamwork and collaboration, I've driven customer satisfaction through attentive service and a deep understanding of animal behavior. Knowledgeable [Desired Position] with solid background in managing and caring for dogs in daycare setting. Demonstrated ability to maintain safe and engaging environment, ensuring well-being and happiness of all dogs under my care. Proven skills in handling various breeds and temperaments, as well as strong communication abilities with pet owners.

Overview

9
9
years of professional experience

Work History

Dog Daycare Attendant

Sticks and Bones Doggy Daycare
05.2024 - 08.2024
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.

Dog Daycare Attendant

A Fox and Hounds
10.2018 - 05.2024
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Communicated professionally with pet owners via phone, email, and text.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Exercised animals regularly with walks and rigorous play activities.
  • Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
  • Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
  • Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
  • Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
  • Promoted physical activity in pets by leading daily exercise routines tailored to individual fitness levels and energy requirements.
  • Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
  • Promoted positive atmosphere, leading to repeat business and referrals through exceptional care and customer service.
  • Maintained detailed records of each dog's behavior, preferences, and health concerns, enabling personalized care and attention.
  • Ensured compliance with all local regulations and standards for dog daycare operations, maintaining safe and legal environment.
  • Enhanced dog's social skills with structured group play sessions, facilitating better behavior and interaction among pets.
  • Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
  • Improved overall cleanliness and hygiene by rigorously following cleaning protocols for both indoor and outdoor play areas.
  • Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
  • Coordinated with veterinary services in case of health issues, ensuring timely medical attention and care.
  • Fostered supportive and collaborative work environment, contributing to team's overall effectiveness and job satisfaction.
  • Strengthened customer loyalty by going above and beyond in addressing concerns and providing solutions to any issues.
  • Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
  • Implemented effective training techniques for basic commands, improving dogs' responsiveness and obedience.
  • Ensured safe and engaging environment for dogs by closely monitoring their interactions and promptly addressing any signs of distress or aggression.
  • Fulfilled dietary needs by preparing and administering meals according to specific dietary requirements and schedules.
  • Increased owner satisfaction, providing regular updates and photos of their pets' day, promoting peace of mind.
  • Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
  • Facilitated smoother operations by organizing and maintaining supplies and equipment, ensuring everything was readily available when needed.

Produce Associate

Village Market
08.2015 - 09.2018
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.

Education

High School Diploma -

Shiloh Christian School
Odessa, TX
05-1991

Skills

  • Cleanliness and sanitation
  • Animal Body Language
  • Playtime Supervision
  • Dog Training Experience
  • Group Play Monitoring
  • Canine Behavior Knowledge
  • Patience and Empathy
  • Dog Handling Expertise
  • Positive Reinforcement Methods
  • Pet First Aid
  • Basic Dog Obedience
  • Feeding and nutrition
  • Canine Enrichment Activities
  • Strong communication abilities
  • Safety protocol adherence
  • Time management proficiency
  • Stress management techniques
  • Attention to Detail
  • Human and Animal Safety
  • Animal Care
  • Dependable and Responsible
  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Housekeeping Duties
  • Equipment Disinfection
  • Feeding and Watering

Timeline

Dog Daycare Attendant

Sticks and Bones Doggy Daycare
05.2024 - 08.2024

Dog Daycare Attendant

A Fox and Hounds
10.2018 - 05.2024

Produce Associate

Village Market
08.2015 - 09.2018

High School Diploma -

Shiloh Christian School
Mary Hodges