Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mary Holbrook

Saco

Summary

I am looking for a career change.

I have been a remote employee since 2013 and want to return to in office employment.

Of all the jobs I have had, being a receptionist was my favorite by far. I enjoy the face to face contact and helping people.

I would appreciate the opportunity to meet with you to discuss.



Overview

33
33
years of professional experience

Work History

QA Tester

TRUIST
04.2022 - Current
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Participated in agile development processes, contributing effectively to sprint planning and daily stand-up meetings.

QA Tester

VERTAFORE
01.1998 - 01.2022
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Performed manual exploratory testing when necessary, uncovering hidden defects not detected by scripted tests.

Receptionist

Allenbrook
01.1995 - 01.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Front Desk Clerk

Sharaton Hotel
01.1992 - 01.1995
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

Education

Associate of Arts - Business

Galway Regional Technical College
Galway, Ireland
06-1984

Skills

  • Excel Spreadsheet Management
  • Word Processing
  • Adobe Software Proficiency

Software

Excel, MS Word

Timeline

QA Tester

TRUIST
04.2022 - Current

QA Tester

VERTAFORE
01.1998 - 01.2022

Receptionist

Allenbrook
01.1995 - 01.1998

Front Desk Clerk

Sharaton Hotel
01.1992 - 01.1995

Associate of Arts - Business

Galway Regional Technical College

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Mary Holbrook