Mary Holmes
Parrish,FL
Summary
Dynamic professional in customer service and hospitality, enhancing guest experiences through effective communication and conflict resolution. Proven track record in team supervision and training, ensuring operational efficiency and satisfaction in fast-paced environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Server
Restaurant iDalia
Parrish , FL
04.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Ensured positive dining experiences through friendly customer service in busy environment.
- Took and processed food and drink orders accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Executed opening and closing duties, including setup of dining area and restocking supplies, maintaining operational efficiency.
Server/ Key Manager
Carrabba's Restaurant
Sarasota, Florida
10.2025 - 05.2026
- Took accurate food and beverage orders from guests.
- Delivered food and drinks promptly to tables.
- Assisted in training new servers on restaurant procedures.
- Handled guest inquiries and resolved minor issues effectively.
- Supervised team operations to ensure adherence to company policies and procedures.
- Facilitated communication between departments to resolve issues promptly.
- Implemented process improvements to increase efficiency in daily operations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Business Owner
LeDollaBeans Mobile Cafe
Saint Petersburg, FL
05.2025 - 03.2026
- Managed daily operations of mobile cafe, ensuring smooth service execution.
- Created marketing materials to effectively promote cafe events and special offerings, increasing customer awareness.
- Developed customer engagement strategies to enhance dining experience on-site.
- Developed seasonal menus reflecting customer preferences and dietary trends, enhancing overall customer satisfaction.
- Coordinated with local vendors to source high-quality ingredients for beverages.
- Oversaw inventory management and procurement of coffee supplies and products.
- Determined pricing for products or services based on costs and competition.
- Collaborated with team members to create seasonal beverage menus.
- Researched new brands, flavors, styles, and prices of beverages from around the world.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared reports detailing weekly sales figures and performance metrics related to beverage service.
Business Owner
Happy Tails & Tiny Toes
Sarasota, Florida
04.2020 - 03.2024
- Managed daily operations of mobile cafe, ensuring smooth service execution.
- Collaborated with parents to discuss child development and education strategies.
- Developed engaging lesson plans for diverse age groups and learning styles.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Prepared nutritious meals based on specific dietary needs of each pet.
- Communicated regularly with pet owners about their pets' behaviors and needs.
- Implemented emergency procedures to address any urgent health issues promptly.
Front Desk Receptionist
Gulf Gate Animal Hospital
Sarasota, Florida
01.2021 - 11.2021
- Greeted clients and their pets upon arrival at the animal hospital.
- Welcomed customers at the front desk to create a friendly atmosphere. and made them feel welcome.
- Answered phone calls and responded to inquiries about services and procedures.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Coordinated appointment scheduling with hospital's electronic system to optimize patient flow.
- Assisted veterinary staff by preparing examination rooms for patient visits.
- Processed payments and ensured accuracy of financial records for all services rendered.
- Maintained cleanliness and organization of the front desk area and waiting room.
- Provided compassionate support to pet owners during their visits to the hospital.
Activity Director
I9 Sports
Sarasota, Florida
06.2019 - 04.2020
- Developed engaging sports programs for youth participants across various age groups.
- Trained and mentored staff to ensure high-quality program delivery and safety standards.
- Developed training programs to enhance athlete performance and skill development.
- Conducted individual assessments to identify strengths and areas for improvement.
Server
Metro Diner
Sarasota, Florida
02.2019 - 04.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately.
- Upsold daily specials and menu items to enhance guest experience.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Responded promptly to customer inquiries and concerns effectively.
Caregiver
Lakehouse West
Sarasota, Florida
02.2017 - 02.2018
- Monitored patient health and reported changes to nursing staff.
- Assisted residents with daily living activities and personal care needs.
- Developed and maintained positive relationships with residents and families.
- Maintained clean and well-organized environment for client happiness and safety.
Server/Bartender
Stonewood Grill & Tavern
Sarasota, Florida
10.2015 - 05.2017
- Prepared and served a variety of beverages and cocktails promptly.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Tracked and recorded bar tabs for each customer to ensure accuracy in billing. and processed cash and credit card transactions.
- Ensured cleanliness and organization of bar and dining area to enhance guest experience.
- Created a welcoming atmosphere through friendly interactions with patrons.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and restocked low items proactively to maintain service continuity.
Manager
Pet Supermarket Inc.
South Pasadena, FL
01.2013 - 02.2016
- Supervised team operations to ensure adherence to company policies and procedures.
- Coordinated project timelines and resources for effective task completion.
- Developed training programs to enhance employee skills and knowledge.
- Evaluated employee performance and provided constructive feedback regularly.
- Organized staff meetings to discuss goals, challenges, and solutions collaboratively.
- Trained new employees on money handling procedures and best practices.
- Managed daily cash drawer operations and ensured correct cash levels.
- Managed inventory levels and maintained accurate records for reporting purposes.
Call Center Representative
SuperShuttle
Saint Petersburg, FL
08.2014 - 12.2015
- Assisted clients with flight schedules and shuttle reservations effectively.
- Handled customer inquiries regarding transportation services and booking processes.
- Resolved customer complaints with empathy and professionalism.
- Managed scheduling of rides to ensure timely pickups and drop-offs.
Education
Some College (No Degree) -
Gadsden State Community College
Gadsden, ALDegree -
School Name
Skills
- Dining service experience
- Beverage service
- Customer service
- Guest issue resolution
- Order processing
- Collaborative teamwork
- Effective communication
- Problem solving
- Time management
- Task prioritization
- Sanitation practices
- Safe food handling
- Stock management
- New hire onboarding
- Positive guest interactions
LANGUAGES
English
Certification
- Universal Life Church Ministries- Ordained Minister
Timeline
Server
Restaurant iDalia
04.2026 - Current
Server/ Key Manager
Carrabba's Restaurant
10.2025 - 05.2026
Business Owner
LeDollaBeans Mobile Cafe
05.2025 - 03.2026
Front Desk Receptionist
Gulf Gate Animal Hospital
01.2021 - 11.2021
Business Owner
Happy Tails & Tiny Toes
04.2020 - 03.2024
Activity Director
I9 Sports
06.2019 - 04.2020
Server
Metro Diner
02.2019 - 04.2020
Caregiver
Lakehouse West
02.2017 - 02.2018
Server/Bartender
Stonewood Grill & Tavern
10.2015 - 05.2017
Call Center Representative
SuperShuttle
08.2014 - 12.2015
Manager
Pet Supermarket Inc.
01.2013 - 02.2016
Some College (No Degree) -
Gadsden State Community College
Degree -
School Name