Mary Holsey
Redford,MI
Summary
Successful Client Relations Manager with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Client Service Advisor
• Pitney Bowes LLC.
04.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Introduced clients to available online resources and services to increase convenience.
- Educated client's overall of 80 accounts and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed time efficiently in order to complete all tasks within deadlines
- Skilled at working independently and collaboratively in team environment
- Cultivated interpersonal skills by building positive relationships with others
- Proven ability to learn quickly and adapt to new situations
- Delivered services to customer locations within specific timeframes
- Provided professional services and support in dynamic work environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
- Learned and adapted quickly to new technology and software applications
- Adaptable and proficient in learning new concepts quickly and efficiently
- Applied effective time management techniques to meet tight deadlines
- Worked well in team setting, providing support and guidance
- Proven ability to develop and implement creative solutions to complex problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated leadership skills in managing projects from concept to completion
- Paid attention to detail while completing assignments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in team environment
- Provided professional services and support in dynamic work environment
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Area Mail Customer Service Manager
• Pitney Bowes Presort Services
11.2015 - 04.2017
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Monitored over 80 customer service operations to assess agent performance and provide feedback.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered services to customer locations within specific timeframes
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Adaptable and proficient in learning new concepts quickly and efficiently
- Proven ability to develop and implement creative solutions to complex problems
- Proved successful working within tight deadlines and fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Self-motivated, with strong sense of personal responsibility
- Developed strong organizational and communication skills through coursework and volunteer activities
- Applied effective time management techniques to meet tight deadlines
- Gained extensive knowledge in data entry, analysis and reporting
- Learned and adapted quickly to new technology and software applications
- Developed and maintained courteous and effective working relationships
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
- Resolved problems, improved operations and provided exceptional service
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
Administrative Assistant
• Pitney Bowes Presort Services Inc
06.2010 - 11.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated weekly and monthly reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached 5-6 new employees on administrative procedures, company policies and performance standards during onboarding.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Assisted development and implementation of new administrative procedures
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed department budgets and generated financial reports for management review
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Developed strategies to streamline and improve office procedures
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Performed research to collect and record industry data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed filing system, entered data and completed other clerical tasks
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Liaised between clients and vendors and maintained effective lines of communication
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Assisted coworkers and staff members with special tasks on daily basis
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Established administrative work procedures to track staff's daily tasks
- Volunteered to help with special projects of varying degrees of complexity
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Transcribed and organized information to assist in preparing speeches and presentations
- Created and maintained databases to track and record customer data
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
Quality Control Assurance Clerk
• PSI Group Inc.
04.2008 - 01.2010
- Educated employees on specific QA standards and confirmed USPS maintenance of standards.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of mail piece comparing against customer specifications and company quality USPS standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Kept inspection journals and daily summary logs as required.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Provided professional services and support in dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes
- Gained strong leadership skills by managing projects from start to finish
- Developed and maintained courteous and effective working relationships
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Provided professional services and support in a dynamic work environment
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Developed strong organizational and communication skills through coursework and volunteer activities
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Exercised leadership capabilities by successfully motivating and inspiring others
- Paid attention to detail while completing assignments
- Excellent communication skills, both verbal and written
- Identified issues, analyzed information and provided solutions to problems
- Gained extensive knowledge in data entry, analysis and reporting
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in a team environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong communication and organizational skills through working on group projects
Education
No Degree - Business Administration And Management
Oakland University
Rochester, MI05.2026
No Degree - Human Resources Development
Henry Ford College
Dearborn, MI2024
High School Diploma -
Mumford High School
Detroit, MI06.1987
Skills
- Database Management
- Investment Accounting
- Establishing Contacts
- Technical Support and Assistance
- Client Service and Support
- Customer Loyalty
Accomplishments
- Achieved exceptional Client relations by completing clients concerns and inquires with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Notary Republic
National Notary Assoc Member since 2021 (Closing Signing Agent)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceFlexible work hours4-day work weekWork from home optionTimeline
Senior Client Service Advisor
• Pitney Bowes LLC.
04.2017 - Current
Area Mail Customer Service Manager
• Pitney Bowes Presort Services
11.2015 - 04.2017
Administrative Assistant
• Pitney Bowes Presort Services Inc
06.2010 - 11.2015
Quality Control Assurance Clerk
• PSI Group Inc.
04.2008 - 01.2010
No Degree - Business Administration And Management
Oakland University
No Degree - Human Resources Development
Henry Ford College
High School Diploma -
Mumford High School