Perform advanced-level administrative support for high volume Creditor bankruptcy and foreclosure practice
Triage new files to determine course of action and review for missing information or documents
Process ECF court mail and taking appropriate action with Creditor and internal systems
Prepare and process Motions, Affidavits, Proofs of Claim, Objections, Responses, and other bankruptcy-related legal documents with focus on Chapter 7, 11, 13, and Adversary cases
Draft legal pleadings and apply pertinent case information to the pleading
Monitor cases in loss mitigation/mediation for borrower compliance i.e., document production, document completion, and meeting creditor deadlines
Monitor cases and check docket taking appropriate action and updating systems appropriately
Assist in preparing attorneys for hearings, which includes reviewing cases, making sure tasks required prior to hearing are completed in time for hearing, coordinating local counsel and preparing files/notes for attorneys attending
Enter, update, re-project pertinent information using various vendor software databases and programs.
Revenue Specialist II
Florida Department of Revenue
06.2011 - 11.2012
Prepared cases for referral to legal counsel to establish court orders for child support
Maintained case files to correct and remedy any non-compliance
Prepared correspondence to correct non-compliance issues
Assisted with request for information from clients regarding case status
Monitored case docket to ensure cases proceeding timely.
Customer Service Representative
Leon County Tax Collector
09.2009 - 05.2010
Assisted customers by telephone, email, and in person in Tax Administration Department
Researched incoming bankruptcy documents and responded accordingly
Filed proofs of claim electronically through the PACER system and by mail with bankruptcy courts for outstanding taxes
Processed incoming corrections to tax accounts
Prepared refund requests for Department of Revenue
Prepared appropriate correspondence to taxpayers regarding payment of taxes
Processed real estate, tangible, and tourist development tax payments.
Administrative Secretary
Florida Department of Revenue
06.2009 - 09.2009
Retrieved, opened, date stamped, sorted and reviewed incoming mail
Researched mail to identify if bankruptcy case exists on system
Scanned correspondence into database and distributed work to unit employees
Created cases on system by manually entering bankruptcy filing information
Answered multi-line telephone system
Received, screened, and routed calls to appropriate staff members.
Tax Specialist II
Brevard County Tax Collector
09.1998 - 02.2009
Assisted taxpayers with various needs such as, but not limited to, processing tax payments, answering questions, research requests, referring to correct offices, etc
Aided in the training and problem solving of new and current employees
Performed more complex duties in delinquent taxes
Processed corrections and divisions of property on tax accounts
Researched Florida Statutes and Florida Department of Revenue Rules and Regulations to resolve customer disputes and assist in daily work
Reviewed and monitored bankruptcy cases
Deposited, tracked, and balanced escrow payments from bankruptcy trustees
Provided support to taxpayers, attorneys, and trustees for questions on bankruptcy accounts
Maintained litigation module
Filed proofs of claim electronically through the PACER system and by mail with bankruptcy courts to ensure protection and proper payment of real estate and tangible personal property taxes
Maintained and updated bankruptcy procedure manual.