Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Hope

Stevensville,MD

Summary

At Allstate, I leveraged my expertise in account management and exceptional relationship-building skills to enhance team productivity and client satisfaction. By implementing organizational best practices and fostering strong customer connections, I significantly expanded our client base and resolved critical issues, ensuring long-term loyalty and business growth.

Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Account Manager

Allstate
09.2005 - Current
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Human Resources

Home Depot
06.1993 - 10.2001
  • Supported human resources initiatives such as hiring interviews, training sessions, or disciplinary actions when necessary.
  • Managed internship program logistics, offering practical learning experiences to students interested in pursuing careers in human resources management.
  • Partnered with human resources to assist in the recruitment and hiring processes for new team members.
  • Oversaw human resources functions, fostering a positive work environment that attracted top talent and promoted employee retention.
  • Worked closely with human resources teams to align performance assessment strategies with organizational goals.
  • Enhanced employee satisfaction by implementing effective human resources policies and procedures.
  • Collaborated with human resources to recruit, hire, and train new employees, ensuring a high-quality workforce.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Analyzed documentation, made recommendations and advised staff on matters involving human resources, procurements and administration.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.

Education

Bachelor of Science - Sociology

Mount ST Mary's University
Emmitsburg, MD
05-1991

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer relationships
  • Relationship building and management
  • Customer satisfaction
  • Sales expertise
  • Positive and upbeat
  • Issue resolution
  • Account servicing
  • Employee relations
  • Training and mentoring
  • Recruitment and hiring
  • Payroll administration
  • Performance appraisal
  • Payroll coordination
  • Background checks
  • New employee orientation
  • Leadership development
  • Benefits administration

Certification

Property & Casualty License Since 10/2005

Timeline

Account Manager

Allstate
09.2005 - Current

Human Resources

Home Depot
06.1993 - 10.2001

Property & Casualty License Since 10/2005

Bachelor of Science - Sociology

Mount ST Mary's University
Mary Hope