Mary Horan

- Handled guest complaints and compliments with professionalism and courtesy.
- Processed merchandise returns and exchanges, ensuring shelves were restocked efficiently.
- Managed transactions including refunds and maintaining a balanced cash drawer.
- Activated gift cards and phone cards, and processed requests for money orders.
- Provided exceptional customer service at the service counter, contributing to a positive shopping experience.
- Assisted customers with inquiries, offered product knowledge, and directed guests to appropriate aisles.
- Checked prices and provided carry-out services, enhancing overall customer satisfaction.
- Collaborated with team members to maximize sales through prompt and friendly service.
- Implemented loss prevention strategies by maintaining continuous customer engagement on the sales floor.

- Efficiently processed cash, credit, and debit transactions, ensuring accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate cash levels and balanced transactions at the start and end of shifts.
- Kept the checkout area clean and organized for an optimal shopping experience.
- Assisted customers in locating products and offered informed recommendations.
- Handled returns and exchanges promptly to enhance customer satisfaction.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth operations and excellent service.
- Strictly adhered to company policies regarding cash handling and loss prevention.
- Maintained a positive attitude, fostering a welcoming environment for customers.

- Operated cash register, processing customer payments for prescriptions and pharmacy items using cash, credit, and debit transactions.
- Provided exceptional customer service by greeting patrons, answering inquiries, and assisting with prescription pick-ups.
- Assisted in the intake of new prescriptions, gathering necessary patient information and supporting prescription refills.
- Maintained a clean, organized, and well-stocked front end, including over-the-counter products.
- Handled incoming phone calls, directing inquiries and taking prescription refill requests as needed.
- Restocked shelves with medications and pharmacy merchandise regularly.
- Supported inventory management by identifying and removing expired items.
- Assisted pharmacists and technicians with various tasks to ensure efficient operations.
- Upheld patient confidentiality by adhering to privacy policies and procedures.
- Executed operational and professional procedures related to pharmacy services effectively.