Mary Horsman
Spencer,Iowa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure obstetrics nurse position. Dedicated professional who has a history of meeting company goals in many different environments. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA
GrapeTree Medical Staffing
11.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Palo Alto County Health System
11.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
General Manager
Taco Bell
02.2014 - 04.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Petro Cafe
06.2013 - 02.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Supervisor
Taco Bell
09.2011 - 03.2013
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
CNA
Longhouse Northshire
02.2011 - 07.2012
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Sioux Care Center
10.2009 - 02.2011
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Dietary Aide
Sioux Care Center
10.2007 - 10.2009
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Associate of Science - Nursing
Iowa Lakes Community College
Emmetsburg, IA05.2024
High School Diploma -
Sioux Central High School
Sioux Rapids, IA05.2012
Skills
- Compassionate communication
- Complex Problem-Solving
- Patient Care
- Maintaining confidentiality
- Staff Supervision
- Operations Oversight
- Customer Retention
- Schedule Management
- Compassion and Empathy
- Healthcare ethics
Accomplishments
- At 10 months of employment, I became employee of the month at Palo Alto Health System.
- Made and maintained positive relationships with patients, families, and co-workers
- Managed team of 30 staff members.
- Once became the General Manager at taco bell location, I working with my team and we moved our store ranking from the bottom levels to #1 in our district.
- Work with my team to pass our inspection at 100% on multiple occasions.
Certification
- CNA - Certified Nurse Assistant
- BLS through American Heart Association- 7/15/2022
- Mental Health First Aid
Timeline
CNA
GrapeTree Medical Staffing
11.2023 - Current
CNA
Palo Alto County Health System
11.2022 - Current
General Manager
Taco Bell
02.2014 - 04.2021
Server
Petro Cafe
06.2013 - 02.2014
Supervisor
Taco Bell
09.2011 - 03.2013
CNA
Longhouse Northshire
02.2011 - 07.2012
CNA
Sioux Care Center
10.2009 - 02.2011
Dietary Aide
Sioux Care Center
10.2007 - 10.2009
Associate of Science - Nursing
Iowa Lakes Community College
High School Diploma -
Sioux Central High School