Mary Howard
Pingree Grove,IL
Summary
With extensive experience as an Administrative Assistant, Document Processor, Staffing Coordinator and a Receptionist, I have developed a deep understanding of data analysis, excellent customer service with decision-making skills and excellent time management abilities, a strong attention to detail to prevent errors and minimize rework, good multitasking abilities and self-motivated nature, adapting well to new situations and challenges, goal oriented and meticulous with outstanding computer skills and telephone etiquette. Proficient in tools such as Microsoft Office, Excel, Word, outlook and Black Knight.
Overview
8
8
years of professional experience
Work History
Document Processor II- Remote
DOVENMUEHLE MORTGAGE, INC.
Lake Zurich, IL
01.2022 - 02.2024
- Researched and Pulled specific documents required for each loan in LPS, Blacknight and Doc Hub. Updated each step along with adding needed notes or revisions in LPS, Blacknight and Doc Hub.
- Analyzed documents for any accuracy, identified potential errors that would require revisions and suggest appropriate edits. Organized the documents according to the established procedures and protocols using Kofax.
- Monitor workflow process for timely completion within KPI and HUD deadlines.
- Send and receive important emails to/from our clients and other team associates, updated my calender and receive daily assignments using Microsoft Outlook.
- Attend weekly informational meetings and Q & A sessions using Teams.
- Maintained, updated and organized electronic databases and files using Excel and Kofax.
- Attended courses offered by Dovenmuehle Mortgage, Inc.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
Administrative Assistant
B & F CONSTRUCTION CODE SERVICES, INC.
Elgin, IL
07.2017 - 02.2022
- Analyzed the inspection reports for accuracy and completeness. Entered all of the inspection report data into ACCESS. Filed the confidential documents
- Entered data monthly for each client into spreadsheets using Microsoft Excel to prepare for billing.
- Provided administrative support to department staff including typing letters and reports, copying, collating, faxing and scanning documents, utilizing Microsoft Word, Adobe, Yahoo and Google.
- Scheduled appointments between clients and internal staff members for inspections. Utilizing the knowledge of specific details for each specific type of inspection and town requirements.
- Attended weekly informational company meetings along with weekly department meetings to discuss any updates and concerns, a team player.
- Attended classes at B & F to have better knowledge of my position, learning types of inspections, inspection codes, blue print reading and getting preparing to become a Permit Tech. Receiving certifications for each course.
- Promotion from Receptionist in 2018 to Administrative Assistant.
- Pleasantly welcomed visitors, answered incoming calls, took messages, transferred calls to the appropriate department or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into Access, Word and Outlook accurately and promptly. Maintained incoming and outgoing mail distribution, courier services and daily log book.
Staffing Coordinator/Receptionist
Right At Home
Dundee, IL
09.2015 - 02.2017
- Coordinated and planned daily schedules between 40-50 clients and their assigned caregivers in Clear Care, secured coverage assuring the caregiver's qualification with the client needs.
- Answered incoming calls, took messages, scheduled client appointments and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Utilizing Microsoft Office.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Trained employees on the Clear Care program, implemented family room
- Maintained an organized filing system of confidential client information in accordance with company policy and HIPPA.
Education
High School Diploma -
Conant High School
Hoffman, ILPermit Tech
Building & Fire Code Academy
ElginAssociate Certificate-Flower Shop Management -
McHenry County College
Crystal Lake, ILSkills
- Data Analysis and Research
- Attention to Detail
- Data Entry
- Excel
- Microsoft Office
- Black Knight and Kofax
- Clear Care
- Microsoft Outlook
- Adobe
- Excellent Customer Relations
- Multitasking and Prioritization
- Administrative Support
- Confidential Document Control
- Scheduling and Filing
- Multi-Line Telephone Skills
- Staff Coordination
Timeline
Document Processor II- Remote
DOVENMUEHLE MORTGAGE, INC.
01.2022 - 02.2024
Administrative Assistant
B & F CONSTRUCTION CODE SERVICES, INC.
07.2017 - 02.2022
Staffing Coordinator/Receptionist
Right At Home
09.2015 - 02.2017
High School Diploma -
Conant High School
Permit Tech
Building & Fire Code Academy
Associate Certificate-Flower Shop Management -
McHenry County College
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