Mary Hudler
Branch Manager
Napa,CA
Summary
Senior Branch Manager with over 30 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and operational soundness.
Overview
31
31
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
Yountville, CA
07.2016 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Protected company assets with strategic risk management approaches.
PERSONAL BANKER 2
Wells Fargo Bank, N.A.
NAPA, CA
07.2008 - 01.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
OPERATION MANAGER/Licensed Banker
Citibank
NAPA, CA
08.1990 - 07.2008
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Skills
- Loan Documentation
- Account Reviews
- Employee Training
- Staff Recruitment and Hiring
- Customer Service
- Team-Building Leadership
- Problem Anticipation and Resolution
- Banking Products and Services
- Shift Scheduling
- Adaptable to Changing Conditions
- Compliance Assessments
- Attention to Detail
Timeline
Branch Manager
Wells Fargo Bank, N.A.
07.2016 - Current
PERSONAL BANKER 2
Wells Fargo Bank, N.A.
07.2008 - 01.2016
OPERATION MANAGER/Licensed Banker
Citibank
08.1990 - 07.2008
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