Mary Huertas

• Increased warehouse efficiency by implementing effective inventory management and organization strategies.
• Rejected damaged items, recorded shortages and properly document items that needed problem-solving
• Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as keeping aisles clear of obstructions.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Properly authenticated each caller before verifying or releasing any information.
• Verified and modified personal information.
• Obtained scheduling availability and traveling availability of Veterans.
• Confirmed or rescheduled appointments.
• Improved first-call resolution rates by efficiently managing customer issues and complaints.

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Tested and evaluated students on materials presented in workshops and classes.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Established rapport to encourage students to stay on course and graduate.

• Received and scanned inventories.
• Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.
• Maintained clean, orderly work environment free of hazards.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
• Created and maintained detailed records of all office activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
• Payroll

· Monitored students and checked attendance in the Flex area.

· Tutored or assisted in the tutelage of students with lab work.

· Assisted students in the development of successful study habits and skills.

· Troubleshot all issues with student laptops and tablets.

· Troubleshot campus network, printers, or any other technical issues.

· Monitored or provided classroom support to instructors as requested.