Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mary Hughes

Cleveland,GA

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.

Overview

11
years of professional experience

Work History

Rib Country

Restaurant Server Manager
03.2017 - Current

Job overview

  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Liaised between servers and upper management to address issues and manage challenges.

The Oaks Restaurant

Restaurant Server
06.2012 - 03.2017

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Chipola College
Marianna, FL

No Degree from Nursing

Continuing Adult Education
Marianna, FL

GED
06.2003

Skills

  • Parking Assistance
  • Facilities Planning
  • Equipment Maintenance
  • Training New Hires

Timeline

Restaurant Server Manager

Rib Country
03.2017 - Current

Restaurant Server

The Oaks Restaurant
06.2012 - 03.2017

Chipola College

No Degree from Nursing

Continuing Adult Education

GED

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Mary Hughes