Mary Hughes
Lake George
Summary
Manager with a proven track record excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and cross-training, while fostering strong relationships with clients and suppliers. Skilled in time management, ensuring high-quality service delivery and optimizing inventory processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager
John Hughes Construction
03.2021 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Human Services Specialist
WWAARC
05.2000 - 03.2021
- Implemented training programs for staff on best practices in human services delivery.
- Developed outreach initiatives to increase program participation among underserved populations.
- Monitored case progress, ensuring compliance with agency policies and regulations.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Acted as mandatory reporter of abuse.
- Interviewed applicants for services and supported application completion as necessary.
- Advocated for clients'' needs in meetings with service providers, fostering a collaborative approach to problemsolving.
- Participated in trainings and seminars to improve skills set and knowledge.
Education
Associate of Science - Human Services/ Education
College of St Joseph The Provider
Rutland, VT05-1981
High School Diploma -
St Mary's Academy
Glens Falls, NY06-1979
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
John Hughes Construction
03.2021 - 09.2025
Human Services Specialist
WWAARC
05.2000 - 03.2021
Associate of Science - Human Services/ Education
College of St Joseph The Provider
High School Diploma -
St Mary's Academy