Mary Hughes-Jackson

• Review student progression within the enrolled programs, make adjustments to packaging, and trigger all needed documents to ensure the FA file remains in compliance.
• Responsible for ensuring all eligibility requirements are met for Title IV disbursements, in accordance with federal regulations and company standards. Provide customer service by phone, email, Join.me, Marvin, and the documents to the FA Portal. Packaging in electronic files in Campus Nexus and Nexus (CampusVue)
• Confirm and approve Title IV disbursements included in the student's FA Notification.
• Ensure all direct costs are included in the student's package, and detailed in the FA Notification.
• Establishing a good working rapport with the FA staff responsible for packaging for each of the campuses.
• Meeting file review, and minimum daily and weekly quotas set by managers.
• Maintain regulatory and system knowledge relating to assigned processing areas.
• Deliver positive, customer service-based presentations and responses to students and parents' financial aid inquiries.
• Providing new and continuing students with accurate information regarding processes and their eligibility for state and/or federal assistance, or alternative financing.
• Collect information and determine a student's eligibility through an approved needs analysis.
• Advise students of their obligations to provide information, and the resulting consequences when verification or documentation of status is required.
• Answer students' and parents' questions concerning their financial aid package timely, professionally, accurately, and in a positive manner.
• Review student financial aid applications, student loans, for completeness and accuracy. Initiate an appropriate tracking system for applications and missing documentation, which the student must complete.
• Perform diligent follow-up on missing paperwork due from students and parents to complete their files in a timely manner.

• Collects and analyzes internal and external data to direct the processing of pertinent documents for federal, state, private, and institutional financial aid.
• Counsel and problem-solve with prospective students, parents, and active students on financial aid awards processes and procedures, packaging, and awarding Title IV Pell Grants, subsidized loans, unsubsidized loans, Plus loans, SEOG, FCWS, institutional grants, scholarships, and external scholarships.
• Verify completed forms or other documents for accuracy and completeness, and data entered per the paper, online processing system.
• ISIR Code Comments, VA Certification, Post Cash Payments, Billing and Tracking Accounts, Packaging, Satisfactory Academic Progress (SAP), and Assisting and Guiding Students/Parents on the FAFSA Process, Entrance, and Exit Loan.
• Counseling, entrance, exit interview, Master Promissory Note process, Parent Plus Loan credit check, FSA login, Tax Return Transcript (FTR) process, ISIR corrections, professional judgment, and import and export of financial aid data.
• Provide excellent customer service in person, by phone, email, and fax. Index documents to electronic files in PeopleSoft. Oversee the daily operation of the office and provide direction to customer support staff regarding policies and procedures as they relate to financial aid records.
• Provides front-line functional expertise and monitors the status of outside, external scholarship checks.
• Research issues and causes related to client concerns regarding financial aid awards, file completeness, and loan issues.
• Mailing projects as assigned, train student workers and other Student Support Unit (SSU) staff.
• Serve as a resource for the university community on all matters related to student financial aid records, and associated policies and procedures.
• Perform other duties as assigned, and communicate effectively with clients through office visits, email, and phone communications.
• Experience, including but not limited to Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• The ability to organize individual and multiple projects simultaneously, and the aptitude to work independently and responsibly in a fast-paced environment.

Managed and oversaw the daily operation of the Financial Aid Department, provided support to five Financial Aid Advisors, provided customer service to prospective and continuing students and clients, and implemented processes and practices for daily operations.

Performed payroll processes while working closely with Human Resources, assisted staff with payroll questions, tracked and reported hours worked, sick time, vacation, and family leave requests, completed work accident claims, including processing, and utilized the internet website.

Work with Student Loan Service Agencies, assisting students with loan consolidation, repayment options, in-school deferments and forbearance, and default borrowers.

Prepare for site audits from the Federal, State, Accrediting Agency, and VA, implementing processes, procedures, and forms.

Placing academic transcripts and diplomas on hold due to owed balances.

Collections on delinquent accounts, contacting, requesting payments, setting up payment arrangements, and skip tracing.

ED data exchange, tracking Title IV disbursements and posting, weekly and monthly close reports, solving verification groups, and C codes, and resolving various issues.

ISIR Code Comments, VA Certification, Post Cash Payments, Billing and Tracking Accounts, Packaging, Satisfactory Academic Progress (SAP), and Assisting and Guiding Students/Parents on the FAFSA Process, Entrance, and Exit Loan. Review and interpret 1040 and 1040X federal tax returns and schedules.

Counseling, Master Promissory Note process, Parent Plus Loan credit check, and FSA login, Tax Return Transcript (DRT) process, ISIR corrections, professional judgment, and import and export of financial aid data.

Attend weekly Admission and Management meetings, providing updates and reports on the Financial Aid Department's status and processes, and attending New Start Orientation.

Knowledge of NSLDS, COD, Partner Connect, FSA Access, ECM Third, RGM Party Servicer Systems, CampusVue, PeopleSoft, VA Certification, and VA-ONCE processes.

Default Prevention oversees and performs collection duties for delinquent accounts for students and parents. Completed the Department of Education appeal process to lower the cohort. Reviewing and assisting with past-due delinquent accounts, collecting payments, and making payment arrangements with students and parents.

Oversee the daily operation of the Financial Aid Department, implementing processes and practices.

Packaging and awarding of Pell Grants, subsidized and unsubsidized loans, SEOG, FCWS, scholarships, and VA certifying.

Give guidance to three Financial Aid Associates on Title IV regulations, processes, and institutional processes and policy.

Performed various complex technical duties related to Financial Aid Services, Payroll, administrative office duties, cash handling transactions, and Customer Services.

Oversee and assist 23 Financial Aid Officers with sales for school programs and Title IV funding, and provide training on administering Financial Aid Services to students and parents, grants, work-study programs, student loans, state grants, and scholarships, while maintaining current information.

Greet clients and prospective clients, and answer phones. Use of independent judgment in interpreting and applying policies and procedures while maintaining compliance with federal, state, and institutional requirements.

Work with student loan service agencies assisting students with loan consolidation, repayment options, in-school deferments and forbearance, and default borrowers.

Evaluate unusual or mitigating circumstance documentation or information provided, and exercise professional judgment by adjusting or revising contribution, need, or dependency status as exceptions to the prescribed process.

Performed payroll processes while working closely with Human Resources, assisted staff with payroll questions, tracked and reported hours worked, sick time, vacation, and family leave requests, completed work accident claims, including processing, and utilized the internet website.

Monitor and oversee enrollment reporting.

Verification groups, and operations, and policies related to federal and state student financial aid programs.

Performed monitoring site visits to 14 campuses to ensure institutional, federal, and state compliance.

Examine internal control and processes to ensure compliance with established policies and procedures.

Coordinates and oversees the operational aspects of assigned financial aid or related programs, such as College Work Study, Stafford Subsidized Loans, Plus Loans, Perkins Loans, and Pell Grants SEOG; monitors satisfactory academic progress with Financial Aid Associates.

MPN and e-signature process, and online entrance and exit loan counseling with financial aid associates.