Mary Hurst
Woodland Hills,CA
Summary
Stress-tolerant, energetic professional with extensive knowledge and 10+ years of experience in sales. Competent in leadership and training skills. Dedicated to customer service in a fast paced deadline oriented work environment. Looking for a new role where hard work and dedication will be highly valued.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Hunt Country Propane
Upperville, VA
08.2018 - 05.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Mentored new employees on procedures and policies to maximize team performance.
Manager/Bartender/Waitress
Old Salem Cafe
Marshall
08.2014 - 07.2018
- Bartending, Waiting Tables
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted guests with friendliness and professionalism and made conversation to provide an enjoyable experience.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Operated cash register for transactions and made proper change for cash transactions
- Trained new employees
Operations Manager
I.V. Technologies, Inc.
Upperville
03.2003 - 03.2013
- Responsible for diagnosing equipment sent in and providing customers with estimates for repairs.
- Organized all FedEx Shipments - Ground, Freight, or International
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards on all parts ordered and shipped.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collected payments, managed customer accounts and provided complete sales documentation via Quickbooks
Office Assistant
Mildred Fletcher Slater, Attorney at Law
Upperville
09.1995 - 03.2003
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Dispersed incoming mail to correct recipients throughout office and mailed completed contracts, invoices or checks.
- Typed, formatted and edited correspondence and other documents.
Education
High School Diploma -
Skills
- Inbound and Outbound Calling
- Shipping and Receiving
- Administrative Support
- Customer Service
- Quality Assurance Control
- Appointment Scheduling
- Data Entry
- Report Generation
- Account updating
- Staff Training
- Order Processing
- Customer Consulting
Timeline
Customer Service Representative - Hunt Country Propane
08.2018 - 05.2024
Manager/Bartender/Waitress - Old Salem Cafe
08.2014 - 07.2018
Operations Manager - I.V. Technologies, Inc.
03.2003 - 03.2013
Office Assistant - Mildred Fletcher Slater, Attorney at Law
09.1995 - 03.2003
Fauquier High School - High School Diploma,
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