Mary Hurston
Pensacola,FL
Summary
Results-driven branch manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Manager II
Lendmark Financial Services
06.2014 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified and capitalized on community business opportunities with effective networking.
- Developed prospects for new loans though weekly cold calling.
Front End Manager
Winn Dixie
04.2006 - 06.2014
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules for team members.
Education
No Degree - Business Administration And Management
Southern Union State Community College
Opelika, ALHigh School Diploma -
Beauregard High School
Opelika, AL05.2007
Skills
- Staff Training
- Staff Management
- Cash Handling
- Microsoft Access
- Federal Regulations
- Goals and Performance
- Multitasking Abilities
- Knowledge of Equifax Application Engine
- Verbal Communication
- Client Relationship Management
- Employee Development
- Operations Management
- Financial Services
Accomplishments
- Repeatedly received recognition from superiors for excellence in compliance and audit.
Timeline
Branch Manager II
Lendmark Financial Services
06.2014 - Current
Front End Manager
Winn Dixie
04.2006 - 06.2014
No Degree - Business Administration And Management
Southern Union State Community College
High School Diploma -
Beauregard High School
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