Summary
Overview
Work History
Education
Skills
Affiliations
Custom
Timeline
Generic

Mary Ilges

Golden,CO

Summary

Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.

Overview

13
13
years of professional experience

Work History

Regional Director of Operations, ROI

MRO Corportion
Norristown, PA
03.2013 - 09.2013
  • Responded quickly to any customer complaints or issues arising from regional operations activities.
  • Implemented new technologies and systems to optimize operational efficiencies in the region.
  • Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
  • Established key performance indicators to measure operational effectiveness in the region.
  • Developed and implemented strategies to improve operational efficiency across the region.
  • Conducted regular meetings with senior management to review progress towards goals and objectives.
  • Developed relationships with customers in the region through frequent visits or calls.

State Director of Operations ROI

BACTES Imaging Solutions LLC
Denver, CO
02.2011 - 03.2013
  • Monitored performance metrics within assigned areas of responsibility in order to assess effectiveness of operations.
  • Organized and directed a team of staff members to ensure efficient delivery of services.
  • Performed facility evaluations, documented environmental issues and tracked correction plans.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.

State Director, Operations. ROI

Healthport Technologies
Alpharetta, GA
04.2000 - 10.2011
  • Managed day-to-day operations of a large staff in multiple departments.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Developed and implemented operational policies and procedures to improve efficiency.

Education

Associate of Science - Alcohol And Drug Addiction

Metropolitan State College
Denver, CO
04-1994

Skills

  • Operational efficiency
  • Performance metrics
  • Customer relationship management
  • Employee training
  • Project management
  • P&L management

Affiliations

I received the President's Award two times with HealthPort For exceeding all Co performance standards

Certification for HIPPA Security and Privacy Regulations

CRIS Certification

Custom

  • I want to add to this resume that from 2013 until 2017 I was my mother's primary care giver. I left my career earlier than I planned but my family needed me and it was a very rewarding experience.

Timeline

Regional Director of Operations, ROI

MRO Corportion
03.2013 - 09.2013

State Director of Operations ROI

BACTES Imaging Solutions LLC
02.2011 - 03.2013

State Director, Operations. ROI

Healthport Technologies
04.2000 - 10.2011

Associate of Science - Alcohol And Drug Addiction

Metropolitan State College

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