Idiatou Sow

• Check patients in and out while maintaining an efficient front desk workflow.

• Schedule appointments and manage provider calendars using EPIC.

• Rotate doctors’ schedules according to surgery days and provider availability.

• Answer phone calls, verify insurance, and obtain external imaging from imaging facilities.

• Manage complex executive calendars, prioritizing meetings and shifting schedules based on urgency.

• Coordinate domestic travel and process expense reports while ensuring compliance with policy.

• Draft and format high-quality correspondence and prepare materials for meetings and client

presentations.

• Organize team meetings and virtual conferences, handling logistics from A/V setup to documentation.

• Maintain confidentiality in handling sensitive client and executive-level information.

• Provided high-level support to department executives, coordinating meetings and managing multiple

calendars.

• Verified insurance and authorizations while ensuring full compliance with patient privacy laws (HIPAA).

• Registered patients by collecting personal and insurance information efficiently.

• Scheduled patient appointments across departments while communicating with physicians and external

providers.

• Maintained detailed electronic records using EPIC, ensuring regulatory compliance and accuracy.

• Provided cross-functional support with administrative tasks including data entry and internal

communications.

• Managed inventory, processed prescriptions, and coordinated with insurance providers.

• Assisted with administrative tasks related to COVID-19 vaccinations, including billing and record-keeping.

• Provided excellent customer service and resolved patient inquiries effectively.

• Trained newly hired pharmacy technicians on department policies and procedures.

• Supervised store operations, ensuring efficiency and excellent customer service.

• Managed team schedules, trained new employees, and coordinated shift changes.

• Handled financial transactions, inventory management, and reporting.