Mary Issac
Lincolnwood,IL
Summary
Results-driven Operations Manager with over 10 years of experience leading teams, optimizing processes, and driving operational efficiency across diverse industries. Skilled in overseeing large-scale projects, managing cross-functional teams, and implementing strategic initiatives to achieve business objectives. Proven track record of improving productivity, reducing costs, and enhancing operational workflows. Adept at developing and mentoring teams, fostering a culture of continuous improvement, and consistently delivering results.
Overview
12
12
years of professional experience
Work History
Facility Operations Manager
Lifetime
Skokie, IL
06.2022 - Current
- Led operations staff and engineers in producing business plan that focused on facility operations.
- Supervised staff of 30 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Responsible for maintaining the monthly, quarterly and annual department budget, including submitting monthly financial reports.
- Led the hiring, training, and development of employees, driving consistent promotions and career growth through effective mentorship and performance management.
Rooms Operations Manager
Marriott
Chicago, IL
08.2020 - 05.2022
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 250+ room hotel with staff of 50+ employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Operations Manager
XSport Fitness
Chicago, IL
07.2013 - 03.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Attended industry events and conventions to explain sales opportunities.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts -
Oakton Community College
Des Plaines, IL05-2013
Skills
- Performance monitoring
- Project leadership
- Inventory control
- Engineering
- P&L management
- Operations oversight
Timeline
Facility Operations Manager
Lifetime
06.2022 - Current
Rooms Operations Manager
Marriott
08.2020 - 05.2022
Operations Manager
XSport Fitness
07.2013 - 03.2020
Associate of Arts -
Oakton Community College
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