Mary Itoro
Jacksonville,FL
Summary
Dynamic Office Administrator and Sales Associate Manager at EFANDTEE AUTOMOBILES, skilled in optimizing office operations and enhancing customer engagement. Proven leadership in inventory management and exceptional communication abilities, resulting in increased customer satisfaction. Adept at database entry and fostering strong relationships, ensuring seamless administrative support and efficient workflow.
Overview
4
4
years of professional experience
Work History
Office Administrator/Sales Associate Manager
EFANDTEE AUTOMOBILES
06.2024 - Current
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Assisted in processing customer orders, maintaining accuracy in data entry and documentation.
- Implemented filing system improvements, enhancing retrieval speed and reducing document loss.
- Conducted regular equipment maintenance checks, minimizing downtime and ensuring operational readiness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Handled customer inquiries, providing information and resolving issues promptly.
- Processed incoming correspondence, prioritizing urgent communications for prompt resolution.
- Coordinated appointment scheduling and calendar management, optimizing executive time utilization.
Registered Nurse, OBGYN
BROOMFIELD HOSPITAL, CHELMSFORD
09.2021 - 03.2024
- Administered medications and treatments per physician orders ensuring patient safety and comfort.
- Monitored vital signs, assessing changes in patient conditions to provide timely interventions.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, enhancing understanding of treatment protocols.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Trained new nursing staff on procedures, fostering a culture of continuous learning and improvement.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to patients experiencing miscarriage
Education
Master of Science - International Public Health
Liverpool John Moore University
England, UK03-2025
Associate of Science - Midwifery
UNIVERSITY OF BENIN
EDO STATE, NIGERIA09-2017
Associate of Science - Nursing Science
ECWA COLLEGE OF NURSING
11-2012
Skills
Time management
Timeline
Office Administrator/Sales Associate Manager
EFANDTEE AUTOMOBILES
06.2024 - Current
Registered Nurse, OBGYN
BROOMFIELD HOSPITAL, CHELMSFORD
09.2021 - 03.2024
Master of Science - International Public Health
Liverpool John Moore University
Associate of Science - Midwifery
UNIVERSITY OF BENIN
Associate of Science - Nursing Science
ECWA COLLEGE OF NURSING