Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Jackson

Summary

Enthusiastic Medical Receptionist offering 5 years of experience in communicating positively with physicians, and patients. A hard worker and willing to go extra mile to complete any task. Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Office Administrator

Teksystem Temporary Agency
09.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
  • Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
  • Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.

Registrar

Virtua Memorial Hospital
02.2023 - 08.2023
  • Organized paperwork such as charts and reports for office and patient needs
  • Transcribed phone messages and relayed to appropriate personnel
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Managed multi-line phone system and pleasantly greeted patients
  • Answers calls and direct them to the right personnel
  • Greets resident's family in a courteous way to make them feel welcome as they are coming into the building
  • Fax and scan things in as directed by provider
  • Shredding and coping things as needed
  • S Group for Obgyn greets patients and answers calls courteously, collects balances and makes copies of insurance cards, makes sure all insurance information is correct, making sure all information and documents are updated, follows all HIPPA guidelines and privacy of all patients, routing all calls to the correct department, pays strong attention to detail, great multitasking skills, capable of reacting positively and professionally in very difficult and stressful times
  • Assist patrons with entering or exiting ride, explain safety precautions and procedures before starting the ride, provide patrons with directions to other attractions, and conduct and monitor rides safely
  • Verified paperwork accuracy and checked for completion prior to processing.

Medical Receptionist

Certified Dermatology
01.2022 - 01.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Managed multi-line phone system and pleasantly greeted patients
  • Helped patients complete necessary medical forms and documentation
  • Checked patient insurance, demographic and health history to keep information current
  • Maintained current and accurate medical records for patients.

Receptionist

Aspen Hills
07.2020 - 10.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Teachers Assistant

Little Darlings Child Care
03.2019 - 10.2020
  • Helps assist lead teachers with functioning the classroom, supervises and observe the children, optimizing the learning and play environment
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Graded assignments and reported individual progress to teacher.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .

Medical Receptionist

AdvoCare The Women
12.2017 - 12.2018
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Rides Operator

Six Flags Great Adventure
03.2012 - 10.2015
  • Assist patrons with entering or exiting ride, explain safety precautions and procedures before starting the ride, provide patrons with directions to other attractions, and conduct and monitor rides safely.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.

Education

No Degree - Medical Assisting

Lincoln Technical Institute
Moorestown, NJ
04.2017

Skills

  • Taking Client Histories
  • Advising Patents
  • Call Transfers
  • Office Supplies and Inventory
  • Data Entry Software
  • Information Assurance
  • Front Desk Operations
  • Patient Data Processing
  • Critical Thinking
  • HIPAA Guidelines
  • Cleaning and Sterilizing
  • Organization and Time Management
  • Active Listening
  • Software Proficiency
  • MS Office
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Data Entry
  • Analytical and Critical Thinking
  • Scheduling appointments
  • Telephone reception
  • Customer Engagement
  • Database Maintenance
  • Word Processing
  • File Organization
  • Document Scanning
  • Reception duties
  • Administrative Support
  • Database entry
  • Inbound phone call handling
  • Verbal Communication

Certification

  • CPT
  • ICD
  • CPT CODING
  • HIPPA BILLING
  • RECEPTIONIST
  • CLINICAL MEDICAL ASSISTANT
  • DOCUMENTATION
  • MULTILINE CODING
  • ELECTRONIC HEALTH RECORDS
  • CLIA LABORATORY
  • ICD CPT
  • MULTITASKING
  • SCHEDULING
  • THIRD PARTY BILLING
  • VENIPUNCTURE
  • ACCOUNTS RECEIVABLE/PAYABLE
  • FILING
  • OFFICE SKILLS
  • COLLECTION
  • STERILIZATION
  • MEDICAL ASSISTANT
  • CREDIT POSTING
  • CHARTING
  • MEDICAL ASSISTANT CERTIFICATE

Timeline

Front Office Administrator

Teksystem Temporary Agency
09.2023 - Current

Registrar

Virtua Memorial Hospital
02.2023 - 08.2023

Medical Receptionist

Certified Dermatology
01.2022 - 01.2023

Receptionist

Aspen Hills
07.2020 - 10.2022

Teachers Assistant

Little Darlings Child Care
03.2019 - 10.2020

Medical Receptionist

AdvoCare The Women
12.2017 - 12.2018

Rides Operator

Six Flags Great Adventure
03.2012 - 10.2015

No Degree - Medical Assisting

Lincoln Technical Institute

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Mary Jackson