MARY JACKSON
Belleville,IL
Summary
Compassionate professional with extensive background providing quality care in mental health facilities. Proven ability to build strong relationships with individuals of diverse backgrounds, offering nonjudgmental support. Adept at leveraging therapeutic approaches to reduce symptoms of mental illness and maximize client well-being. Dedicated to promoting a safe and therapeutic environment for clients. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
12
12
years of professional experience
Work History
Behavior Health Technician
Touchette Regional Hospital
08.2020 - Current
- Provided one-on-one behavioral health support to clients in need of assistance
- Demonstrated strong communication skills when communicating with clients, staff and families
- Employed effective problem solving strategies when dealing with complex cases or difficult situations
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times
- Ensured safety of all patients by closely monitoring them throughout the day and night shifts.
Home Health Aide
Private
04.2012 - 11.2016
- Observed patient behavior to identify potential issues that may require medical attention or intervention
- Observed patients for abnormal behavioral or physical signs
- Attended continuing education classes related to mental health topics in order to stay up-to-date on best practices in the field
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients
- Provided support and personal services, enabling patients to stay in homes
- Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed
- Monitored patient condition by taking measurements of temperature and blood pressure.
Quality Control Inspector
Menasha Packaging Company
05.2012 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
Education
Diploma - Medical Assistant
Sandford Brown
Granite City, IL02.2002
Skills
- Performing Basic Maintenance
- Crisis Intervention
- Activity Monitoring
- Intake Procedures
- Patient Assessments
- Charting and Clinical Documentation
- Maintaining Safety Standards
- Mental Health Support
- Security Procedures Knowledge
- HIPAA Requirements
- Safety Behaviors
- Observe Behaviors
- Floor Assignments
- Blood Draws
- Preparing Patients for Exams
Critical Thinking
Awards
- Employee of the Month
- Perfect Attendance
References
References available upon request
Timeline
Behavior Health Technician
Touchette Regional Hospital
08.2020 - Current
Quality Control Inspector
Menasha Packaging Company
05.2012 - 07.2023
Home Health Aide
Private
04.2012 - 11.2016
Diploma - Medical Assistant
Sandford Brown
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