Mary Jackson
Detroit
Summary
Dynamic customer service professional with extensive experience at Henry Ford Hospital, adept at problem resolution and relationship building. Recognized for transforming customer complaints into positive testimonials, showcasing strong active listening and critical thinking skills. Proven ability to enhance customer loyalty through empathetic communication and informed recommendations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Henry Ford Hospital
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Business Office Assistant
Regency Nursing & Rehabilitation Centers
03.2022 - 05.2023
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Managed front desk operations to create welcoming environment for visitors.
- Enhanced overall office efficiency with organization of digital filing systems, allowing for quicker document retrieval.
- Played key role in project success, providing administrative support to project teams.
Administrative Assistant
Northwest Manor
05.2002 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ06-2026
Certificate - Labor Law Studies
Wayne State University
Detroit, MI05-2002
High School Diploma -
Mumford High School
Detroit, MI06-1983
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Henry Ford Hospital
03.2023 - Current
Business Office Assistant
Regency Nursing & Rehabilitation Centers
03.2022 - 05.2023
Administrative Assistant
Northwest Manor
05.2002 - 04.2022
Diploma - Medical Billing And Coding
Penn Foster College
Certificate - Labor Law Studies
Wayne State University
High School Diploma -
Mumford High School
Similar Profiles
Lanika RayLanika Ray
Registered Nurse, Oncology & Hospice/Medsurge at Henry Ford HospitalRegistered Nurse, Oncology & Hospice/Medsurge at Henry Ford Hospital
Marjorie KinnardMarjorie Kinnard
Certified Clinical Medical Assistant at Henry Ford HospitalCertified Clinical Medical Assistant at Henry Ford Hospital
Elatia McclainElatia Mcclain
Call Center Representative at Henry Ford HospitalCall Center Representative at Henry Ford Hospital