Mary Jacob
Appleton,WI
Summary
Extensive experience at Walgreens, excelling in customer service and team leadership. Skilled in money handling and task delegation, consistently achieving high standards in a fast-paced retail environment. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Walgreens
09.2024 - Current
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Executed inventory management utilizing Walgreens systems to maintain stock levels and reduce discrepancies.
- Trained new staff on store policies, procedures, and customer service best practices.
- Supported sales initiatives by implementing promotional displays and merchandising strategies.
- Coordinated scheduling of staff shifts to optimize coverage during peak hours and improve service efficiency.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping environment and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Walgreens
09.2020 - 09.2024
- Trained and mentored new team members on customer service standards and operational efficiency.
- Resolved customer issues promptly, improving overall satisfaction and fostering loyalty within the community.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanction
- Cash handling at POS and the back office
Warehouse Worker
Walgreens
08.1994 - 09.2020
- Unpacked and repacked items in different quantities and configurations for shipment.
- Monitored stock levels and reported discrepancies to support inventory control efforts.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 45 pounds.
Education
High School Diploma -
Wisconsin Academy
Columbus, WIAccounting
Moraine Park Technical
Beaver Dam, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Task delegation
- Workload management
- Policy enforcement
- Orientation and training
- Multitasking and organization
Timeline
Assistant Manager
Walgreens
09.2024 - Current
Shift Leader
Walgreens
09.2020 - 09.2024
Warehouse Worker
Walgreens
08.1994 - 09.2020
High School Diploma -
Wisconsin Academy
Accounting
Moraine Park Technical