Mary Jacobs
Farmington,AR
Summary
Purposeful Managing Director experienced in overseeing teams and operations within food service industry. Achieved operational efficiency and cost control through strategic planning, financial analysis, and staff development. Focused on enhancing organizational performance and delivering exceptional customer service through effective team-building and project management.
Focused managing director promoting several years of expertise successfully working for organizations in the field market. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and project oversight skills. Gifted at working with all sorts of personalities.
Strategic leader offering skills in coaching employees and presenting solutions. Innovative and enthusiastic managing director striving to create successes for organizations while building lasting relationships.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Managing Director
Tony's NY Style Pizza Restaurant & bar
08.2019 - 09.2024
- Directed growth strategies to foster business stability and progress, leading to sustained revenue growth
- Oversaw business operations to ensure efficiency, quality, and cost-effective management of resources, improving overall profitability
- Directed restaurant and bar operations at Tony's NY Style Pizza, coordinating daily service standards.
- Managed staff scheduling, training, and performance across kitchen, dining room, and bar teams.
- Oversaw inventory ordering, vendor relationships, and supply control for Tony's NY Style Pizza.
Chief Operating Officer
Rocky Mountain Chocolate Factory/Auntie Anne's Pretzels
09.2017 - 11.2023
- Developed and implemented operational policies and strategic goals to enhance organizational performance and profitability
- Managed human resources functions, including recruitment, training, and performance evaluation, fostering a skilled and motivated workforce
- Oversaw inventory control and marketing initiatives, streamlining operations and enabling consistent monitoring of business progress
Accounts Payable Coordinator
Hill Electric Inc
11.2013 - 09.2017
- Managed AP/AR, ensured accurate reconciliation of vendor accounts, and supported financial integrity with timely payments
- Conducted invoice coding and performed check audits to uphold company accounting standards and minimize discrepancies
- Prepared bills, invoices, and financial statements to ensure organized and timely financial reporting and enhance audit readiness
Education
Master's degree - Business
University of New Haven
West Haven, CTBachelor's degree - Business
Teikyo Post college
Waterbury, CTMaster of Business Administration Degree -
University of New Haven
West Haven, CTHigh school diploma or GED -
Skills
- Human resources
- Personnel Management
- Staff supervision
- Team management experience
- Team Development
- Supervising experience
- Managing customer accounts
- Client relations through social media
- Customer service
- In-person customer service
- Customer support expertise
- Customer communication
- Internal employee customer service
- Individual consumer customer service
- Phone customer support
- Culinary Operationssupport
- Customer returns handling
- Order inquiry handling
- Billing issue inquiries
- Order processing
- Inventory Control Processes
- Inventory, ordering & stock control
- Office management
- Small business support
- Restaurant Operations
- Restaurant management
- Human resources
- Food service management
- Financial Oversight
- Accounting expertise
- Accounting Techniques
- Cost Management
- Budgeting & sales projections
- Invoice Processing
- Accounting Records
- QuickBooks
- Digital literacy
- Technology Utilization
- Technical proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Desktop applications
- PCMX
- Multi-line phone systems
- Writing skills
- Organizational skills
- Time management
- Attention to detail
- Analytical Reasoning
- Response time improvement
- Strategic Planning
- Business planning
- Business development
- Marketing
- Digital Marketing Strategies
- Web Content Management
- Operational Policy Development
- Cross-functional team management
- Cross-functional communication
- Leading team collaboration initiatives
- Hospitality support experience
- Retail support experience
- Pro Contractor
- Hiring and Onboarding
- Workforce Engagement
- Phone call management
- Technology Utilization
- Computer skills
- Customer returns handling
- GPS devices
- Email customer support
- Administrative experience
- Google Workspace
- Cost Management
- Cross-functional team management
- Web Content Management
- Multi-line phone systems
- Writing skills
- Technology Utilization
- Accounting Records
- Microsoft Outlook
- Vendor Management
- Operational Policy Development
Personal Information
Driving License: Non-CDL Class C
Certification
- Driver's License
- Food Handler Certification
- Non-CDL Class C
Languages
English
Timeline
Managing Director
Tony's NY Style Pizza Restaurant & bar
08.2019 - 09.2024
Chief Operating Officer
Rocky Mountain Chocolate Factory/Auntie Anne's Pretzels
09.2017 - 11.2023
Accounts Payable Coordinator
Hill Electric Inc
11.2013 - 09.2017
Master's degree - Business
University of New Haven
Bachelor's degree - Business
Teikyo Post college
Master of Business Administration Degree -
University of New Haven