Mary Jalloh
Houston,TX
Summary
Smart and creative professional armed with in-depth knowledge and professional experience in customer service, operations support, customer engagement, and facilitating process improvement initiatives. Expert in utilizing out-of-the-box techniques in developing innovative processes to optimize operational efficiency, reduce costs and improve corporate profitability. Record of on-time, on-target fulfillment of top-priority objectives, Excellent communication, organization, and interpersonal skills with the capacity to increase productivity and profit margins in fast-paced, demanding business environment Leverage strong work ethic to function effectively under time pressure and within a stressful situation; complemented with extensive experience in translating logistics, and other tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Xanitos
10.2024 - 11.2025
- Utilized cleaning equipment and chemicals safely, following health and safety protocols.
- Trained new staff on housekeeping procedures and best practices for optimal efficiency.
- Collaborated with team members to maintain efficient workflow and achieve daily cleaning goals.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Ensured cleanliness and organization of guest rooms, adhering to established standards.
At Your Side Home Care
05.2023 - 01.2024
- Provided personal care for elderly clients, including bathing, dressing, and toileting.
- Administered medication and monitored vital signs.
- Prepared meals in accordance with dietary restrictions and preferences.
- Assisted with physical therapy exercises and mobility.
- Managed household chores, including laundry, cleaning, and errands.
- Maintained open communication with clients and their families.
- Documented daily activities and changes in health status.
- Participated in ongoing training and education to automate testing.
Housekeeping
The University of Texas MD Anderson Cancer Center
11.2020 - 06.2022
- Cleaning and sanitizing: Housekeepers often cleaned and disinfected patient rooms.
- Managing waste disposal: Housekeepers properly disposed of medical waste.
- Communicating: Housekeepers may communicate with other healthcare staff and respond to patient, or visitor inquiries.
- Responding to emergencies: Housekeepers provided immediate cleaning services when needed, such as after accidents or spills.
Caregiver
Four J’s Community living
04.2018 - 10.2020
- Provided personal care for elderly clients, including bathing, dressing, and toileting.
- Administered medication and monitored vital signs.
- Prepared meals in accordance with dietary restrictions and preferences.
- Assisted with physical therapy exercises and mobility.
- Managed household chores, including laundry, cleaning, and errands.
- Maintained open communication with clients and their families.
- Documented daily activities and changes in health status.
- Participated in ongoing training and education to automate testing.
Childcare Live out Nanny
College sitters and Nannies
03.2016 - 02.2018
- Provide full-time care for children of every age.
- Create and maintain a safe and stimulating environment for the children.
- Plan and implement age-appropriate activities and play-based learning to encourage physical, intellectual, and emotional growth.
- Prepare and serve nutritious meals and snacks.
- Perform light housekeeping duties, including laundry, dishes, and tidying up after the children.
- Provide transportation to and from school, activities, and appointments.
- Communicate with parents about their child's progress and needs.
- Performed various duties for 2 little boys among which preparing, serving, and feeding meals to the children. Bathing and dressing the children. Did laundry sometimes, tidied the children’s room and house in general. Took the children out for walks, played games with them, and kept an eye on them to make sure they were safe. Plus doing some learning, reading and storytelling with them.
Customer Service Representative
Walmart Supercenter
08.2014 - 01.2016
- Respond to customer inquiries via phone, email, and chat, addressing concerns and resolving issues in a timely and professional manner.
- Provide product information and guidance to customers, ensuring that they have a positive experience with the company.
- Utilize customer service software to maintain accurate records of interactions and follow up on outstanding issues.
- Collaborate with other departments to resolve complex customer issues and ensure customer satisfaction.
- Meet and exceed monthly customer service metrics, including call volume, response time, and customer satisfaction ratings.
- Respond to customer inquiries via phone, email, and chat, addressing concerns and resolving issues in a timely and professional manner.
- Provide product information and guidance to customers, ensuring that they have a positive experience with the company.
- Collaborate with other departments to resolve complex customer issues and ensure customer satisfaction.
- Meet and exceed monthly customer service metrics, including call volume, response time, and customer satisfaction ratings.
Education
High School Diploma - undefined
Skills
- Strategic planning
- Revenue growth
- Program management
- Account management
- Logistics management
- Budget management
- Customer service
- Multi – Tasking
- Innovative Thinking
- Creative decision making
Certification
CPR and BLS Certified
Timeline
Housekeeping Room Attendant
Xanitos
10.2024 - 11.2025
At Your Side Home Care
05.2023 - 01.2024
Housekeeping
The University of Texas MD Anderson Cancer Center
11.2020 - 06.2022
Caregiver
Four J’s Community living
04.2018 - 10.2020
Childcare Live out Nanny
College sitters and Nannies
03.2016 - 02.2018
Customer Service Representative
Walmart Supercenter
08.2014 - 01.2016