Mary James
West Bend,WI
Summary
Results-driven Store Manager with proven leadership in enhancing customer satisfaction and team collaboration. Achieved significant improvements in operational efficiency and inventory management. Committed to fostering a positive work environment and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Store Manager
Five Below
12.2022 - 01.2026
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members, fostering a collaborative and productive work environment.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Enhanced customer service standards, resulting in increased customer satisfaction and loyalty.
Office Manager
Gift Works Plus
06.2014 - 12.2022
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Developed and implemented office policies to streamline administrative processes.
- Oversaw budgeting and expense tracking, optimizing resource allocation across departments.
Education
High School Diploma -
Visalia Adult School
Visalia, CA01-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Team motivation
- Supply ordering
- Leadership development
- Operations management
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Work Planning and Prioritization
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Operations
- Product merchandising
- Payroll management
- Customer response
- Bank deposit procedures
- Loss prevention
- Loss prevention procedures
- Performance reviews
- Sales coaching
- Flexible schedule
- Delegating work
Timeline
Store Manager
Five Below
12.2022 - 01.2026
Office Manager
Gift Works Plus
06.2014 - 12.2022
High School Diploma -
Visalia Adult School