Summary
Work History
Education
Skills
Locations
Timeline
Intern
Mary Edwards

Mary Edwards

Enchanted Oaks,Tx

Summary

I have worked on several computer systems. I am very quick to pick up on different computers systems. I multi-task very well in very fasted pasted job settings. I am a self-starter. I have worked in shipping, receiving, and inventory in warehouses. I can also run a sit-down forklift. I worked as a OTR driver for over 15 yrs. I learned a lot from being a driver, and it was the most interesting job too. I have been worked every job imaginable, and I wouldn't change a thing. These jobs have made me what I am today.

Work History

Elderly Caretaker

Visiting Angels Home Care
02.2025 - Current
  • Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
  • Collaborated with healthcare professionals to develop comprehensive care plans that addressed the specific needs of each client.
  • Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
  • Assisted elderly with daily living activities and physical therapies.

Customer Service Representative

Cefcostores
05.2023 - 02.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Lowes
10.2021 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sewer

WRB
12.2020 - 10.2021
  • Worked at Home and in-house.

OTR Driver

Mohawk/Daltile
10.2018 - 10.2019
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks.
  • Operated with safety and skill to avoid accidents and delays.
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Delivered goods to customers both locally and long distance.

OTR Driver

Tribe Transportation
03.2018 - 10.2018
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks.
  • Kept meticulous logs of correspondence with customers and freight recipients.
  • Transported freight via Type trucks between Number cities on weekly cycle.
  • Made sure that deliveries were on time for scheduled appointments.
  • Adhered to company policies regarding hours of service, maintaining proper logs for compliance purposes.
  • Utilized GPS technology to find efficient routes, minimizing delays due to traffic or construction.
  • Assisted in loading and unloading cargo, maintaining proper weight distribution for secure transportation.
  • Collaborated with dispatchers for seamless communication, ensuring accurate scheduling and prompt arrival times.
  • Enhanced customer satisfaction by providing professional and courteous delivery services.
  • Conducted thorough pre-and post-trip inspections of the vehicle, identifying potential issues before they escalated into costly repairs.
  • Maintained a safe driving record with timely vehicle inspections and adherence to traffic laws.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.

OTR Driver

J&R Schugel
04.2017 - 03.2018

OTR Driver

PAM Transportation
04.2016 - 04.2017

Customer Service Representative

Walmart
04.2014 - 12.2015
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Shipping, Receiving, and Inventory Clerk

Associated Transfer and Storage
10.2010 - 10.2013
  • (217)352-6250. Got laid off. Maggie Pacqin.

Shipping, Receiving, and Inventory Clerk

Alliance Resources
10.2009 - 10.2010
  • (217)378-1900 x3281, Co. closed its Doors. Lori Schiff.

H&R Block
12.2004 - 04.2009
  • Work for H&R for 5 tax seasons.

Education

CDL Driver Training - undefined

PAM Transport
Tontitown, AR

H&R Block classes - undefined

11.2008

Nursing Assistant - undefined

Leroy Manor through Parkland College
12.2001

Tractor Trailer Training - undefined

Parkland College
Champaign, IL
05.1999

Liberal Arts Degree - undefined

Parkland College
Champaign, IL
01.1989

High School - undefined

Melvin-Sibley HS
Melvin, IL
01.1986

Skills

Bathing assistance

Personal hygiene assistance

Compassionate caregiving

Dementia care

Meal preparation

Grooming assistance

Locations

10/2013-04-2014; Unemployment.

Timeline

Elderly Caretaker

Visiting Angels Home Care
02.2025 - Current

Customer Service Representative

Cefcostores
05.2023 - 02.2024

Customer Service Representative

Lowes
10.2021 - 05.2023

Sewer

WRB
12.2020 - 10.2021

OTR Driver

Mohawk/Daltile
10.2018 - 10.2019

OTR Driver

Tribe Transportation
03.2018 - 10.2018

OTR Driver

J&R Schugel
04.2017 - 03.2018

OTR Driver

PAM Transportation
04.2016 - 04.2017

Customer Service Representative

Walmart
04.2014 - 12.2015

Shipping, Receiving, and Inventory Clerk

Associated Transfer and Storage
10.2010 - 10.2013

Shipping, Receiving, and Inventory Clerk

Alliance Resources
10.2009 - 10.2010

H&R Block
12.2004 - 04.2009

CDL Driver Training - undefined

PAM Transport

H&R Block classes - undefined

Nursing Assistant - undefined

Leroy Manor through Parkland College

Tractor Trailer Training - undefined

Parkland College

Liberal Arts Degree - undefined

Parkland College

High School - undefined

Melvin-Sibley HS

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Mary Edwards