MARY JANE ZAPPE
Escanaba,MI
Summary
Results-driven administrative management professional with extensive experience in streamlining processes and enhancing operational efficiency. Proven success in leading cross-functional teams to support organizational growth while fostering a culture of accountability and collaboration. Proficient in managing complex schedules, coordinating meetings, and handling confidential information to ensure seamless office operations. Committed to continuous improvement and adaptability, consistently delivering high-quality outcomes that align with dynamic business needs.
Overview
21
21
years of professional experience
Work History
Office Manager
Optimum Sorting Inc.
08.2022 - Current
- US finance – Billing, AP, AR, Collections, Expense management, Bank/Credit Card reconciliations, Reporting
- Monthly and yearly financial close
- Taxes – US sales tax, Income tax, Wage tax
- Paycor Payroll and Employee Management (Onboarding)
- US HR Advocate (Policies, Recruitment, Company culture, Training, Compliance)
- Insurance – Workman’s comp, Liability, Auto, Yearly reporting
- Benefits – 401k Administrator, Medical/Dental, HSA
- Executive Support (CFO, CSO)
- Facility Manager (CA & CO)
- Environmental Health and Safety (CA & CO) (Training/Enforcement/Regulatory/Reporting)
- US Service team support
- US Event Planning
- Sales/ Demo Support (Expo/Onsite demonstration)
Business Office Director
Cherry Creek Retirement Village
01.2021 - 01.2022
- Manage business office and 7 department employees
- ADP Payroll and Employee Management
- Human Resources advocate
- AP and AR
- Resident account management – Census (PCC)
- Billing (PCC)
- Executive Director support
- Manager on duty when ED is not in
- Petty cash/cash flow reconciliation
- Bank Deposits/Check creation
Field Office Manager
KPA LLC
01.2013 - 01.2021
- Extensive customer service for clients including executive contacts
- Group Management (300+ Rooftop client base) – Reporting, Support, Billing
- Department Manager-CA TIER II reporting
- Salesforce data management
- Project Lead
- Salesforce Data Management
- Heavy Excel Reporting – Matrix Design
Field Services Representative
Clean Harbors
01.2011 - 01.2013
- AP/Billing
- Payroll
- Reporting
- Equipment allocation and tracking
- HR Associate
- Executive Support
Bookkeeper and Office Manager
Applied Air Filters, Applied GMC
01.2009 - 01.2011
- Accounting Dept Redesign and Implementation
- Bookkeeper for dual sister companies
- Managed Administrative Staff
- Financial Reporting
Beauty Department Manager
Walgreens
01.2005 - 01.2007
- Managed 4 beauty consultants
- Increased sales and was first in sales in the Eastern Tennessee District.
Education
Associate of Science - Sound Arts
Expressions Center For New Media
Emeryville, CA01.2000
Associate of Applied Science - Mass Communications
Chabot Community College
Hayward, CA01.2000
Skills
- Professional communication skills
- Team development
- Budgeting and financial management
- Proficient in software applications
- Operational efficiency management
- Financial processing expertise
- Office operations
- Administrative support
- Effective organizational skills
- Service excellence
Timeline
Office Manager
Optimum Sorting Inc.
08.2022 - Current
Business Office Director
Cherry Creek Retirement Village
01.2021 - 01.2022
Field Office Manager
KPA LLC
01.2013 - 01.2021
Field Services Representative
Clean Harbors
01.2011 - 01.2013
Bookkeeper and Office Manager
Applied Air Filters, Applied GMC
01.2009 - 01.2011
Beauty Department Manager
Walgreens
01.2005 - 01.2007
Associate of Science - Sound Arts
Expressions Center For New Media
Associate of Applied Science - Mass Communications
Chabot Community College