MARY JANICE
Eunice,LA
Summary
Proven Retail Banker III at Woodforest National Bank, I excelled in enhancing customer loyalty and branch productivity through exceptional service and banking solutions. Skilled in cash handling and problem-solving, I significantly contributed to team success and customer satisfaction, mentoring staff and implementing effective financial strategies.
Diligent Banker with strong background in retail banking, excelling in customer service and financial transactions. Proven ability to foster client relationships and provide tailored banking solutions. Demonstrated expertise in account management and cross-selling banking products.
Energetic [Job Title] with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
16
16
years of professional experience
Work History
RETAIL BANKER III
WOODFOREST NATIONAL BANK
04.2013 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
Customer Support Specialist
Fred's Discount Store
01.2009 - 04.2013
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
MEDICAL BILLING AND CODING CERTIFICATE - MEDICAL
DeVry University
CHICAGOASSOCIATE OF HEALTH INFORMATION TECHNOLOGY - Health Information Technology
DeVry University
CHICAGO12-2021
MEDICAL ASSISTANT - MEDICAL
SOUTH LOUISIANA COMMUNITY COLLEGE
Ville Platte, LA07-2010
High School Diploma -
EUNICE HIGH SCHOOL
Eunice, LA05-2002
Skills
- Branch operations
- Cash handling proficiency
- Fraud prevention
- Bank product sales
- Positive Attitude
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service excellence
- Exceptional customer service
- Cash handling and management
- Professionalism
Timeline
RETAIL BANKER III
WOODFOREST NATIONAL BANK
04.2013 - Current
Customer Support Specialist
Fred's Discount Store
01.2009 - 04.2013
MEDICAL BILLING AND CODING CERTIFICATE - MEDICAL
DeVry University
ASSOCIATE OF HEALTH INFORMATION TECHNOLOGY - Health Information Technology
DeVry University
MEDICAL ASSISTANT - MEDICAL
SOUTH LOUISIANA COMMUNITY COLLEGE
High School Diploma -
EUNICE HIGH SCHOOL
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