Mary Jannone
San Antonio,TX
Summary
Detail-oriented Clinical Representative with expertise in prior authorization and medical terminology. Proven ability to manage patient inquiries and resolve prescription-related issues effectively.
Overview
11
11
years of professional experience
Work History
Clinical Rep II
CVS Health
San Antonio, Texas
07.2021 - 07.2026
- Received faxes for prior authorization requests, created cases with detailed tracking of date, time, drug requested, and provider information.
- Directed requests to appropriate departments, ensuring timely processing of prior authorizations.
Clinical Rep II
CVS Health
San Antonio, Texas
08.2018 - 07.2022
- Handled patient inquiries, ensuring timely resolution of prescription-related issues.
- Prepared cases for pharmacist review to facilitate resolution of denied approvals.
Customer Service Rep
CVS Health
San Antonio, Texas
08.2015 - 02.2018
- Resolved customer complaints by delivering effective solutions and support, enhancing customer satisfaction.
- Provided timely customer service to resolve complaints, improving overall customer experience.
- Answered customer inquiries, ensuring accurate information on products and services for informed decision-making.
- Assisted customers with prescription inquiries and medication information.
Education
High School Diploma -
Ossining High School
Ossining06-1971
Skills
- Prior authorization processing
- Medical terminology
- Data entry accuracy
- Attention to detail
- Multitasking
- Customer Service
- Goal orientation
Timeline
Clinical Rep II
CVS Health
07.2021 - 07.2026
Clinical Rep II
CVS Health
08.2018 - 07.2022
Customer Service Rep
CVS Health
08.2015 - 02.2018
High School Diploma -
Ossining High School