Mary Jaramillo
Albuquerque,NM
Summary
- Professional Objective: Obtain a position where I can apply my customer service knowledge, communication and interpersonal skills, and attention to detail with a company that has potential for growth and advancement. Looking for a fast-paced environment. I adapt easily to change ad I’m always looking for a challenge. Highlight of Qualifications:
- 17 years customer service experience
- Experience of Word, Excel, PowerPoint, Outlook, and Facsimile
- Experience in quality assurance validation and verification, including customer communication and resolution.
- Excellent troubleshooting and problem-solving skills
Overview
21
21
years of professional experience
Work History
Healthcare Coordinator
Blue Cross Blue Shield of New Mexico
Albuquerque, NM
01.2018 - Current
- Successfully managed tasks within a team as well as individually
- Maintained a pleasant demeanor even during times of stress or when dealing with an impatient or irate member.
Assistant Service Manager
Quality GMC
Albuquerque, NM
01.2014 - 01.2018
- Interpret information from customers and technicians, relate it to warranty details, and provide explanations to customers in terminology that customer can understand that need to be done to fix their vehicles
- Review TSB’s and warranty codes to determine the relationship to prospective repairs
- Handled escalation of customer service issues.
Assistant Service Manager
American Toyota
Albuquerque, NM
01.2011 - 01.2014
- Accountable for daily task completion
- Implemented process improvement initiative
- Interpret information from technicians, relate it to warranty details, and provide explanations to the customer
- Coordinate repairs, maintain accurate records, and ensure that all parts and materials needed are available to technicians
- Provide concierge customer service and handle escalation issues
- Business Development Center
- Answer all incoming calls, make appointments for customer
- Make outbound calls to customer to make appointments for maintenance for their vehicles
- Maintain rental fleet
- Deescalated complaint calls regarding service
- Maintain account receivables.
Outside Sales Manager
Horizon Auto Glass
Albuquerque, NM
01.2005 - 01.2011
- Manage all insurance accounts in Albuquerque and surrounding areas
- Maintain commercial calls, providing customer service when needed
- Run weekly reports and providing analysis for insurance accounts
- Make outbound sales calls for current accounts
- Certified CE Instructor in New Mexico to teach insurance agents maintaining their licenses
- Provide customer service by answering incoming calls and scheduling appointments.
Inside Sales Manager
Academy Precision Materials
Albuquerque, NM
01.2004 - 01.2005
- Provide customer service, quote base metal pricing and delivery to customer
- Responsible for outsourcing base raw materials
- Maintain company records providing reports and analysis.
Shipping and Receiving Supervisor/Production Manager Assistant
- Responsible for all shipments
- Received purchase orders for consumable goods
- Inventory control of all incoming and outgoing shipments
- Liaison between sales and production
- Coordinate delivery or pick up in the Albuquerque area.
Education
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Sandia High School
1988
Skills
- Professional Skills/Training:
- Microsoft Access
- Microsoft Word and Excel
- Microsoft Power Point
- Windows
- Outlook
- Internet and Intranet
- Facsimile
- Total Quality Management
- Personal Skills:
- Consistently meet or exceed company production and quality standards
- Works well in a team as well as independently
- Excellent communication skills
- Ability to train others
- Self motivated and dedicated
- Customer service driven communication skills
Timeline
Healthcare Coordinator
Blue Cross Blue Shield of New Mexico
01.2018 - Current
Assistant Service Manager
Quality GMC
01.2014 - 01.2018
Assistant Service Manager
American Toyota
01.2011 - 01.2014
Outside Sales Manager
Horizon Auto Glass
01.2005 - 01.2011
Inside Sales Manager
Academy Precision Materials
01.2004 - 01.2005
Shipping and Receiving Supervisor/Production Manager Assistant
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Sandia High School
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