Mary Jaramillo
Austin,TX
Summary
Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Austin. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Resourceful Police Dispatcher experienced in processing emergency calls within Travis county to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Hardworking and reliable Dispatcher with strong ability in Adminstrative. Offering Data Entry and phone skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2025
2025
years of professional experience
Work History
Cashier
Hobby Lobby
9500 S. IH 35 SVRD SB
10.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Front Desk
Community Medical Services
1111 W. William Cannon Drive
11.2022 - 10.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Police Communications Dispatcher
City Of Austin Police Department
Austin, TX
321998 - 642002
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Tracked call logs and shift data to enter into computer system.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
Administration Assistant
City Of Austin Police Department
Austin, TX
1192011 - 9202013
- Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
- Shared or forwarded messages and information to designated personnel.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and other agencies information.
- Handled incoming calls with friendly and cheerful attitude for organization using multi-line system.
- Managed corporate phone services for bustling business with 6 employees by routing calls quickly and accurately.
- Operated telephone switchboard of 50 employees and routed calls to correct destination.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained accurate department and customer records.
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Coordinated appointments, meetings and conferences.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Sorted incoming mail and disseminated correspondence to applicable departments.
- Answered phone calls by 1 ring and asked appropriate questions to determine which department or staff member could be of service.
- Maintained data confidentiality when inputting calls and research information into [Software] system.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
Administrative Specialist
City Of Austin Police Department
Austin, TX
1252014 - 3172021
- Compiled and produced presentations and reports as directed by leadership team.
- Produced and distributed memos, newsletters and other forms of communication.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
- Monitored office equipment and scheduled repairs.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Checked stock to determine inventory levels and maintain office supply products.
- Answered and routed telephone calls and took messages.
- Managed calendar of 17 senior managers daily.
- Managed administrative processes and prepared key reports and documentation.
- Liaised between employees and upper-level management and resolved issues.
- Planned staff and training meetings and scheduled conference rooms.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Allocated resources and materials to respective departments to accommodate needs.
Education
Medical Adminstrative Associates - Medical Assisting
Mansfield Business School
Austin, TX01.1993
High School Diploma -
A.S. Johnston High School
Austin, TX05.1977
Skills
- Verbal and Written Communication
- Verbatim Transcription
- Radio Frequencies Monitoring
- Good Judgment
- Data Systems Operation
- Information Archiving and Retrieval
- Call Records Maintenance
- Cross-Departmental Teamwork
- Map Reading
- Prioritizing Situations
- 911 System Information Databases
- Data Entry
- Critical Thinking
- Computer Skills
- Emergency Response Procedures
- Telephone Etiquette
- Law Enforcement Collaboration
- Emergency Police Dispatcher Certification
- Providing Clear Directions
- Rapid Needs Assessment
- Problem-Solving
- NCIC Database
- Flexible Schedule
- Information Relay
- Agency Referrals
- Active Listening
- Unit Dispatch
- Dependable and Responsible
- Communication Systems Testing
- Dispatch Coordination
- Documentation and Reporting
- Call Routing
Contact
Austin, TX 78748
Education and Training
other,Austin, TX,other,Austin, TX
Garden, crocheting
I love to crochet to relax, garden does the same thing take the daily stress away.
Timeline
Cashier
Hobby Lobby
10.2023 - 11.2024
Front Desk
Community Medical Services
11.2022 - 10.2023
Medical Adminstrative Associates - Medical Assisting
Mansfield Business School
Police Communications Dispatcher
City Of Austin Police Department
321998 - 642002
Administration Assistant
City Of Austin Police Department
1192011 - 9202013
Administrative Specialist
City Of Austin Police Department
1252014 - 3172021
High School Diploma -
A.S. Johnston High School