Mary J Clark
Medina,MN
Summary
Obtain an administration/operations position in the transportation /logistics related. Also In customer Service Field
Overview
25
25
years of professional experience
Work History
Terminal Manager
Universal Intermodal
01.2020 - Current
- Directed daily terminal operations ensuring compliance with safety regulations and industry standards.
- Implemented process improvements to enhance terminal efficiency and reduce turnaround times.
- Managed team performance through effective coaching, training, and staff development initiatives.
- Collaborated with logistics partners to optimize cargo flow and streamline intermodal transportation processes.
- Developed standard operating procedures for terminal activities, improving workflow consistency and accountability.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
Terminal Manager
Scherer Brothers
Brooklyn Park, MN
01.2018 - 01.2020
- Analyzed operational data to identify trends, inform decision-making, and drive strategic improvements.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
Terminal Manager
Cbase Truck Lines
Minneapolis, MN
01.2006 - 01.2018
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of services.
- Implemented safety protocols, significantly improving compliance and reducing incidents across the fleet.
- Led cross-functional teams in operational improvements, driving enhanced service delivery and customer satisfaction.
- Coordinated with regulatory bodies to ensure compliance with local and federal transportation regulations.
- Enhanced safety standards across the fleet by conducting regular training sessions for drivers and ensuring adherence to industry regulations.
- Conducted regular audits of fleet assets to verify inventory accuracy and monitor asset condition over time, aiding in informed decision-making around fleet composition adjustments or replacements when necessary.
Cbase transportation
01.2009 - 01.2013
- Dispatching a fleet of trucks
- Safety
- Customer service
- Customer accounts
Fleet Manager/CSR, Sales
Hope Movers
Brooklyn Park, MN
01.2003 - 01.2006
- Dispatching a fleet of truck to several routes in the Saint Paul and cities surrounding areas.
- Running the scale
- Data Entry
- Managed daily operations to ensure efficient terminal functionality and workflow optimization.
- Implemented cost-saving initiatives in vehicle procurement and maintenance processes.
- Analyzed fleet performance data to identify trends and improve service delivery.
- Collaborated with logistics teams to optimize routing and reduce fuel consumption.
- Established metrics for evaluating fleet performance, driving continuous improvement initiatives.
Regional Fleet Manager
Dart Transit Company
Eagan, MN
01.2001 - 01.2003
- Managed vehicle maintenance schedules to optimize operational efficiency and reduce downtime.
- Oversaw fleet operations, ensuring compliance with safety regulations and service standards.
- Collaborated with logistics teams to streamline delivery processes and improve turnaround times.
- Implemented tracking systems for real-time monitoring of fleet movements and performance metrics.
- Led cross-functional meetings to address challenges, foster communication, and drive strategic initiatives.
Education
High School - Business Magnet Course
Edison Sr High
Criminal Justice
NHCC
Skills
- Most Microsoft applications: Windows, Word & Excel
- PowerPoint & Outlook
- Experienced with MAC OS-X and Entourage
- Staff training and development
- Warehouse safety
- Transportation planning
- Operations management
- Team supervision
- Staff supervision
- Policy enforcement
- OSHA regulations
Timeline
Terminal Manager
Universal Intermodal
01.2020 - Current
Terminal Manager
Scherer Brothers
01.2018 - 01.2020
Cbase transportation
01.2009 - 01.2013
Terminal Manager
Cbase Truck Lines
01.2006 - 01.2018
Fleet Manager/CSR, Sales
Hope Movers
01.2003 - 01.2006
Regional Fleet Manager
Dart Transit Company
01.2001 - 01.2003
Criminal Justice
NHCC
High School - Business Magnet Course
Edison Sr High