Mary Jerger
Phoenix,AZ
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
2
2
years of professional experience
Work History
Operations Manager
Echo Global Logistics
Scottsdale, AZ
08.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Education
Social Sciences
Charleston Southern University
Charleston, SC07-2014
Skills
- Workflow Optimization
- Performance monitoring
- Performance reporting
- Customer Service
- Business Planning
- Contract Management
- Process Improvement
- Logistics Oversight
- Organizational Management
- Incidents management
- Customer Relationship Management (CRM)
- Superb time management skills
- Team Building/Leadership
- Employee relations and conflict resolution
- Budgeting and cost control
- Supply Chain Management
- Work flow planning
- Process improvement strategies
- Delegation
- Cultural Awareness
- Operations Monitoring
- Client Relations
- Supply chain distribution
- Budgeting and forecasting
- Client Relationships
Timeline
Operations Manager
Echo Global Logistics
08.2022 - Current
Social Sciences
Charleston Southern University
Similar Profiles
Kamil KukulakKamil Kukulak
Sales Support Specialist at Echo Global LogisticsSales Support Specialist at Echo Global Logistics
JEREMY TRIELOFFJEREMY TRIELOFF
Cargo Claims Analyst at Echo Global LogisticsCargo Claims Analyst at Echo Global Logistics
RANDY VALENTINORANDY VALENTINO
IT Director, Technology Operations at Echo Global LogisticsIT Director, Technology Operations at Echo Global Logistics
Tasha TomboliniTasha Tombolini
Account Manager at Echo Global LogisticsAccount Manager at Echo Global Logistics
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions