Mary Johnson
Modesto,CA
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Team Lead
Nob Hill Foods
Livermore , CA
2020.11 - Current
- Responsible for managing a group of customer service staff to assist in daily operations and help with any customer issues
- Being Lead requires to manage high-level customer complaints and provide immediate resolutions if any store disputes
- Responsible for the customer experience for leading the team of stock clerks, cashiers and courtesy team members to success
- Demonstrate excellent leadership skills, having the ability to drive for results and requiring a great attention to detail
- Knowledgeable on retail business best practices, and adaptable to all situations while offering unmatched customer service with a positive impact in all our customer's lives
Assistant Team Lead
Nob Hill Foods
San Ramon , CA
2020.04 - 2020.11
- Team Leader in all aspects of daily operations with, expense control, merchandising, labor, regulatory compliance and special projects as assigned
- Overseeing all positions that must be performed in accordance with team and store Standard Operating Procedures
- Develop and maintain creative store layout and product merchandising
- Demonstrate knowledge awareness of new products
- Maintain and develop good vendor relationships, and ensures all paperwork is properly submitted for vendor processing
- Work with Team Leader to resolve any team concerns or issues
- Maintain awareness of customer flows and needs as necessary to satisfy and delight customers
Food Deli Associate
Nob Hill Foods
San Ramon , CA
2015.05 - 2020.04
- Assist customers in deciding their orders by providing them with information on available deli items and deals
- Respond to customers' queries promptly and ensure that their orders are taken accurately
- Make sandwiches and put together salads according to customers' specific instructions
- Provide customers with information on prepackaged food items such as prices and ingredients
- Process credit card and cash payments against sold items and tender change and receipt
- Write schedules, process ordering and lead teams to be successful with their changes
Education
Diploma -
St. Joseph's Notre Dame
Skills
- Customer Service
- Interface Well with the Public
- Meet Deadlines & Goals
- Excellent Record Keeping
- Register Management
- Highly Organized
- Excellent Communication Skills
- Efficient & Detail Orientated
- Knowledgeable with Food Safety Measures
Accomplishments
- Leader Launch 2017
Timeline
Customer Service Team Lead
Nob Hill Foods
2020.11 - Current
Assistant Team Lead
Nob Hill Foods
2020.04 - 2020.11
Food Deli Associate
Nob Hill Foods
2015.05 - 2020.04
Diploma -
St. Joseph's Notre Dame
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