MARY R. JOHNSON
Gaithersburg,MD
Summary
Solution-oriented and customer service driven team player with time and management skills; Strong analytical and problem solving skills with adaptability to changes; Ability to network and interact, as well as support effective partnerships with key groups and individuals; Areas of expertise: Leadership, Critical Thinking, Customer Service, Department Liaison, Research, Strategic Planning
Overview
6
6
years of professional experience
Work History
Secretary
Internal Revenue Service
04.2019
- Answer phone calls, conclude the nature of the call, take messages if needed, transfer the call to the branch of the day.
- Sort and deliver mail accordingly to each branch in chief counsel, corporate division.
- Set up meetings and conference rooms as requested.
- Collected payroll from, input time, clock time, leave/flextime verification, tour of duty change, and attendance using (SETIR) Single Entry Time Reporting.
- Manage the case time for 8 attorneys by inputting time and keeping track of how much time they spend working on a case using Case Management Information System (Case-Mis).
- Responsible for assigning cases to attorneys and closing cases using Technical Management Information System (TECHMIS).
- Open workload items for the attorney’s cases that have been assigned to them.
- Added uniform issue list (UIL), codes, and statements regarding a case.
- Process cases, private letter rulings (PLRs) stating if it is an assurance, no rule, or withdrawal.
- Performed general office equipment maintenance of copiers and printers.
- Responsible for supply orders, procured supplies from multiple supply chains.
- Provided various administrative duties where needed.
- Branch time inventory, document, report, and keep track of attorney’s case time. Once the cases are closed, the cases will be closed.
- MARY R. JOHNSON
- 301-642-1972
- Mary.mrsjohnson@yahoo.com
Receptionist/Facilities Assistant
Ascend One Corporation
11.2006 - 03.2007
- Displayed great customer service daily at Corporate Headquarters by answering inquiries, providing information, resolving problems, and handling various administrative support.
- Implemented multitasking and prioritizing skills to maintain critical and sensitive task completion in a fast-paced environment.
- Prepared a variety of correspondence, reports, forms, requisitions, requests for personnel actions, and legal documents, by using Microsoft Suite.
- Performed general office equipment maintenance on copiers, fax machines, printers and scanners; procured supplies from multiple supply chains.
- Maintained supervisor’s calendar, scheduled appointments and engagements, prepared notes regarding topics to be discussed; made travel arrangements and prepared travel vouchers.
- Followed company policy to prepare travel arrangements for personnel prior to their trip.
- FEDEX and UPS; dispensed mail for 20 plus departments within the corporation.
- Operated a phone line switchboard; concluded the nature of the calls and directed the caller to the appropriate persons.
- Researched and prepared technical documents for supervisor’s upcoming events and meetings.
- Office management for two departments within the corporation.
Personnel Specialist
U.S. Navy
08.2001 - 07.2004
- Provided professional customer service assistance to over 3,600 Armed Forces members and their families.
- Provided precise and timely information to active duty military personnel about their pay change, and dependent status.
- Managed physical and electronic database for over 3,600 files and 2,000 records. Revamped filing system operations to streamline and improve the accuracy of data entry, ensuring confidential and accurate data entry of assignment, award points, time in service, dependent/marital status, and address, training, and qualification records.
- Reviewed records to assure that the contents of records appear accurate and internally consistent and are filed within the records in an established sequence and format.
- Coordinated and scheduled customer appointments, and department activities and conferences for training to ensure that proper customer service is provided.
- Planned, organized and scheduled assigned workload for co-workers for accurate record maintenance and customer service operations.
- Communicated directly between senior level management, subordinates, and clientele via telephone, fax, email, and face to face to ensure accurately update and relay information.
- Computed pay, prepared payroll information, paid travel monies, and prepared financial reports while serving as cashier to pay government funds.
Education
Bachelors Degree - Business Management Specializing in Health Care Management
Stratford University
Associate Degree of Arts - Health Care Administration
University of Phoenix
Phoenix, Arizona01.2010
Medical Billing and Coding Certification - undefined
AIMS Career Institute
Fort Collins, CO01.2008
High School Diploma - undefined
Mt. Vernon High School
Mt. Vernon, TX01.2000
Skills
Trained in medical terminology and transcriptions Proficient in the use of Microsoft Office, Professional, and XP Applications to include Excel, Power Point, Outlook, Word, and Access, Typing: speed of 50 wpm
Timeline
Secretary
Internal Revenue Service
04.2019
Receptionist/Facilities Assistant
Ascend One Corporation
11.2006 - 03.2007
Personnel Specialist
U.S. Navy
08.2001 - 07.2004
Bachelors Degree - Business Management Specializing in Health Care Management
Stratford University
Associate Degree of Arts - Health Care Administration
University of Phoenix
Medical Billing and Coding Certification - undefined
AIMS Career Institute
High School Diploma - undefined
Mt. Vernon High School