Mary Johnston

• Contact customers to collect outstanding payments
• Research billing errors and discrepancies to initiate corrective action
• Receive and process daily deposits posting payments to customer accounts
• Research and resolve payment discrepancies.
• Provide support to Operations Manager by issuing daily payments to clients as needed
• Answer phone promptly responding to inquiries from callers and/or directing incoming calls to correct offices.
• Handle assignments independently with good judgement and critical thinking skills.

Human Resources

• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members, mechanics and drivers.
• Managed drug testing program including specimen collections, monitoring test results and filing reports as required by FMCSA
• Developed and administered employee recognition program

Payroll

• Managed payroll processing and benefits to compensate employees for service rendered.
• Prepared multiple state quarterly/annual tax returns for timely filing

Credit/Collections

• Worked with Sales team providing account updates for existing customers
• Reviewed credit reports of potential new customers to determine if they met company guidelines for setup
• Posted payments to customer accounts. Researched and resolved discrepancies.