Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative

Mary Jones

Summary

Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Teleperformance
06.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Special Education Paraprofessional

Kelly Services, Dothan Al./ Ozark City Schools
08.2010 - 04.2021
  • I have worked one-on-one and as a classroom para over the last few years
  • I have worked with Autistic student and students that have other learning disabilities that need extra help to complete assignments
  • I am still currently working for Kelly services.
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Administered tests to class and graded papers.
  • Contacted parents to discuss student progress and set up meetings.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Monitored student classroom and outdoors activities to promote student safety.

Special Education Paraprofessional

Ozark City Schools, Smith Middle School
01.2008 - 05.2010
  • Assisted a Special Education student in a regular classroom setting
  • Work cooperatively with regular education and collaborative teachers
  • Also assisted the regular education students with daily assignments
  • Small classroom instruction
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Interacted physically and verbally with students throughout each day.
  • Supported teacher in development of individual learning strategies.

Education

Associates Degree - Education of Individuals in Elementary Special Education Programs

Enterprise State Community College
Enterprise, AL
05.2015

Timeline

Customer Service Representative

Teleperformance
06.2021 - Current

Special Education Paraprofessional

Kelly Services, Dothan Al./ Ozark City Schools
08.2010 - 04.2021

Special Education Paraprofessional

Ozark City Schools, Smith Middle School
01.2008 - 05.2010

Associates Degree - Education of Individuals in Elementary Special Education Programs

Enterprise State Community College

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Mary Jones