Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Jones

Hockley,TX

Summary

Dedicated administrative team player proficient in escrow guidelines, title requirements and closing procedures. Honest and quality-driven with excellent integrity and commitment to serving buyers, lenders and brokers throughout the process. Looking for a challenging role with an expanding team. Skilled at performing research and managing requests, as well as gathering information, setting up accounts and putting together statements. Superior work ethic with firm grasp of related processes and drive to satisfy all client needs. Talented Escrow Assistant experienced in collecting, evaluating, and arranging materials to support the escrow process. Systematic and thorough with top strengths in multitasking and problem solving. Bringing 21 years of experience in related positions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Escrow Assistant

Zillow Group
04.2021 - 03.2022
  • Scheduled and coordinated delivery of security certificates to and from companies and customers.
  • Advised clients on their rights and obligations under relevant contracts before they sign them.
  • Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
  • Monitored progress of each transaction from beginning to end ensuring timely completion.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Provided customer service through phone calls or emails promptly and professionally.
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered customer questions to maintain high satisfaction levels.

Escrow Assistant

Select Title Insurance Agency
04.2019 - 04.2021
  • Notarized documents when necessary during the course of a transaction.
  • Advised clients on their rights and obligations under relevant contracts before they sign them.
  • Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
  • Monitored progress of each transaction from beginning to end ensuring timely completion.
  • Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
  • Drafted settlement statements for review by both parties prior to closing.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered customer questions to maintain high satisfaction levels.
  • Put together closing statements for buyer and seller review.
  • Processed payments from buyers and sellers in a timely manner.
  • Performed quality control checks on all documents associated with an escrow account.

Escrow Assistant

Momentum Title
02.2018 - 04.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed quality control checks on all documents associated with an escrow account.
  • Collaborated with team members to ensure all aspects of an escrow are completed accurately.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Put together closing statements for buyer and seller review.
  • Answered customer questions to maintain high satisfaction levels.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.

Escrow Assistant

Stewart Title Guaranty Company
02.2008 - 08.2017
  • Notarized documents when necessary during the course of a transaction.
  • Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
  • Monitored progress of each transaction from beginning to end ensuring timely completion.
  • Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Assisted customers with the escrow process, including answering questions and providing documentation.
  • Managed master calendar of signings and organized related paperwork.

Education

High School Diploma -

Grant High School
Portland, OR
06-1984

Skills

  • Contract Review
  • Deadline-Oriented
  • File Management
  • Document Review
  • Document Preparation
  • Schedule Coordination
  • Funds Disbursement
  • Attention to Detail

Timeline

Escrow Assistant

Zillow Group
04.2021 - 03.2022

Escrow Assistant

Select Title Insurance Agency
04.2019 - 04.2021

Escrow Assistant

Momentum Title
02.2018 - 04.2019

Escrow Assistant

Stewart Title Guaranty Company
02.2008 - 08.2017

High School Diploma -

Grant High School

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