Mary Judkins
Naples,FL
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Passionate Patient Representative committed to helping patients and families by providing information and support. Effective employee highly proficient in Cerner and handling multiple tasks simultaneously.
Overview
22
22
years of professional experience
Work History
Patient Representative
NCH Hospital
Naples , FL
2009.11 - 2020.06
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Health Unit Coordinator
Spectrum Health Hospital
Greenville , MI
1997.03 - 2008.04
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Education
CERTIFICATE - Data Entry
IONIA COUNTY
Ionia, MICERTIFICATE - INFORMATION PROCESSING
Montcalm Community College
Sidney, MI06.1988
Skills
- Linen Changing
- Demographics Information
- Patient Lifting
- Quality Standards and Protocols
- Financial Assistance
- Caring and Empathetic
- Patient Service and Assistance
- Medical Equipment Transport
- Medical Admissions
- Entering Patient Data
- Communicating to Patients and Families
- Documenting and Recording Information
- Mail Processing
- Administrative Duties
- Knowledge of Community Services and Programs
- Resolving Problems
- Administrative and Office Support
- Registration and Scheduling
- Explaining Policy and Procedures
- Reminder Calls
- Gathering Information From Patients
- Patient Needs Assessment and Referral
- Patient Confidentiality and Data Security
- Patient Transport
- Calm and Effective Under Pressure
- Balancing Daily Deposits
- Patient Admission
- Patient Data Management Systems
- Call Transfers
- Word Processing
- Admissions Support
- Outbound Calling
- Computer Literacy
- Patient Safety
- Isolation Precautions
- Office Supplies and Inventory
- Claims Handling and Coverage Verification
Timeline
Patient Representative
NCH Hospital
2009.11 - 2020.06
Health Unit Coordinator
Spectrum Health Hospital
1997.03 - 2008.04
CERTIFICATE - Data Entry
IONIA COUNTY
CERTIFICATE - INFORMATION PROCESSING
Montcalm Community College
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