Mary Kacher
Kettering,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. and kindness. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Financial Counselor
University of Missouri Healthcare
06.2023 - 05.2024
- Increased patient confidence in billing process by providing clear explanations of insurance benefits and coverage limitations.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
Patient Service Representative
University of Missouri Healthcare
04.2021 - 06.2023
- Utilize Revenue Cycle, IDX, Surginet and Powerchart applications as needed to maintaining accurate patient information, scheduling, referrals,
- Followed protocols to safeguard confidentiality of patient records.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided excellent customer service to patients and medical staff.
Appliance Sales Specialist
Lowes Home Improvement
07.2019 - 04.2021
Owner Operator
Shivers Shaved Ice and Coffee & Donuts
04.2016 - 07.2019
Real Estate Agent
Core One Real Estate
05.2013 - 01.2017
Senior Lead PBX Operator
Children's Medical Center of Dallas
12.2007 - 05.2013
- Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
- Led team training sessions to ensure consistent performance and adherence to company standards.
- Managed high call volumes during peak periods without compromising quality or efficiency standards set forth by the company.
- Implemented new procedures to improve efficiency while maintaining high-quality service levels.
- Coordinated staff schedules, ensuring adequate coverage during all hours of operation and facilitating smooth shift transitions between team members..
- Received incoming calls and paged individuals and departments over PA system or on call.
Skills
- Attention to Detail
- Resolving Problems
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Reliability and Dedication
- Punctual and Hardworking
- Time Management and Prioritization
- HIPAA Compliance
- Effective Communication
- Problem-solving aptitude
- Adaptability
- Safety Monitoring
- Data Collection
- Self Motivation
- Task Prioritization
Timeline
Patient Financial Counselor
University of Missouri Healthcare
06.2023 - 05.2024
Patient Service Representative
University of Missouri Healthcare
04.2021 - 06.2023
Appliance Sales Specialist
Lowes Home Improvement
07.2019 - 04.2021
Owner Operator
Shivers Shaved Ice and Coffee & Donuts
04.2016 - 07.2019
Real Estate Agent
Core One Real Estate
05.2013 - 01.2017
Senior Lead PBX Operator
Children's Medical Center of Dallas
12.2007 - 05.2013