Mary Kafovalu
Riverside,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Telecommunications Finances
Eukon Group
03.2014 - 11.2014
- Collaborated with team members to complete large-scale installation projects on time and within budget.
- Consistently received positive feedback from clients regarding professionalism and quality of work performed.
- Improved customer satisfaction by efficiently installing and troubleshooting telecommunication systems.
- Maintained detailed records of completed work, including necessary follow-up actions for future service visits.
- Provided exceptional customer service, addressing client concerns and answering technical questions promptly.
- Successfully balanced multiple assignments simultaneously while maintaining high-quality work standards under tight deadlines.
- Optimized system functionality for customers by configuring settings according to their specific needs.
- Stayed up-to-date on industry developments, attending workshops and conferences to enhance skills as a Telecommunication Installer.
- Enhanced network performance for clients through regular system maintenance and upgrades.
- Boosted company reputation through consistent delivery of superior telecommunications services in a timely manner.
- Developed strong relationships with fellow technicians, fostering teamwork throughout the department.
- Mitigated potential service interruptions by proactively identifying potential issues during routine maintenance checks.
- Adhered to safety protocols during installations, minimizing risk of injury or damage to property.
- Reduced downtime for clients by quickly diagnosing and resolving telecommunication issues.
- Worked closely with sales teams to provide accurate estimates for potential clients based on project scope and requirements.
- Assisted in training new hires, sharing industry knowledge and best practices for efficient installations.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
Sales Associate
Macys Department Store
04.2011 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Floor Manager
Mervyn’s
01.2007 - 01.2008
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised tasks, personnel and clients for Type company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using Software.
- Assisted customers with Product or Service selection through carefully curated questions.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
Education
High School Diploma -
Arlington Highschool
Riverside, CA06.2003
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safety practices
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Professional Demeanor
Timeline
Telecommunications Finances
Eukon Group
03.2014 - 11.2014
Sales Associate
Macys Department Store
04.2011 - 12.2012
Sales Floor Manager
Mervyn’s
01.2007 - 01.2008
High School Diploma -
Arlington Highschool
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