Summary
Overview
Work History
Education
Skills
Professionalmembershipandlicense
Accomplishments
Certification
Languages
Timeline
Generic

Mary K. Amon

Union,NJ

Summary

More than ten (10) years' success in administration, management analysis, customer service relation, insurance/regulatory compliance within the multinational organizations. Detailed - oriented professional with extensive experience in leading administrating and compliance operations to support strategic plans and optimize organizational performances. An intuitive leader with an ability to perform complex management analysis, customer reviews, and identify new business opportunities. Well-versed in compliance management, receivables control functions and general administration.


Proven skills in creating an excellent human relationship, communication and good managerial abilities. Engaging communicator and negotiator with proven capacity to train and develop team members in driving administrative function in line with business objective. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

DOCUTRAX (RISKTOOL BOX)
02.2018 - Current
  • Review, evaluate, and audit the eligibility and compliance of all insurance agents and vendors that are currently employed or seeking to be hired as a sub-contractor to avoid all instances of scam
  • Complete the review and examination of all forms and supporting endorsements in accordance with established procedures
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Reply to requests, initiate and follow-up with insurance agents and contractors to obtain additional documents and information, seek clarification, respond to technical questions and assistant agents and contractors
  • Screen ongoing performance of contractors and agents to ensure compliance with requirements
  • Maintain records and Perform other duties as assigned
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

CSR

Unifirst Corporation
10.2017 - 01.2018
  • Draws potential customers by answering products and services questions
  • Key in orders and prepares Invoices
  • Account receivable
  • Opens customer accounts by recording account information and maintaining customer records by updating accounts information
  • Resolves products and services problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Other Clerical and Administrative duties
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Case Management Analyst

SOLIX INC
06.2017 - 10.2017
  • Review, evaluate, and audit the eligibility and compliance of grantees that are currently participating or seeking to participate in a grant or support program to avoid all instances of possible waste, fraud, and abuse
  • Complete the review and examination of all forms and supporting documentation in accordance with established procedures and program rules for applications of moderate complexity or financial impact
  • Identify any gaps or inconsistencies in information and escalate findings as necessary to prevent possible waste, fraud, and abuse
  • Respond to, initiate and follow-up with grantees and other stakeholders to obtain additional information, seek clarification, answer technical questions, aid, ensure grantee understanding, and to communicate eligibility and funding decisions
  • Understand, interpret, determine, and document eligibility decisions using standard and clearly defined operating guidelines
  • Perform research and conduct financial reviews, analysis and calculations
  • Manage the end-to-end process from application intake through a final decision
  • Maintain records, case notes, and communication
  • Provide on-site assistance to applicants, partner vendors and clients, as required
  • Perform other duties as assigned
  • Developed data collection and validation processes to resolve complex issues.
  • Reviewed processes and operations to identify areas of performance risk.
  • Analyzed data and interpreted trends and results of studies to make conclusions and develop reports.
  • Developed, recommended and implemented goals, policies and procedures to enhance operations.
  • Created and maintained precise and accurate models, charts and reports.
  • Created financial strategies to optimize portfolio performance and reduce risk.

Membership Assistant

Costco Wholesale
10.2013 - 06.2017
  • Processes member sign ups, renewals and added cards and issues replacement and temporary cards
  • Instructs members and potential members about membership, warehouse, and credit programs
  • Assists members regarding item availability and any other help needed
  • Keys credit applications
  • Processes membership and merchandise returns by members for cash or credit
  • Research items by Computer, rings up returns on cash register
  • Assists front end with day-to-day duties
  • Receive incoming calls for warehouse and direct them appropriately
  • Contributed to the development of membership strategies and initiatives for sustained growth and expansion.
  • Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
  • Provided constructive feedback to colleagues during brainstorming sessions aimed at addressing member concerns or identifying potential areas of improvement.
  • Supported the implementation of new technology platforms for improved member management systems, increasing overall efficiency within the department.
  • Managed sensitive financial information such as billing details while adhering to strict confidentiality policies.
  • Conducted regular audits of membership records for accuracy, addressing discrepancies in a timely manner to ensure data integrity.
  • Prepared detailed reports analyzing trends within our membership base which was used as valuable input when making strategic decisions.
  • Enhanced member engagement by providing exceptional customer service and promptly addressing inquiries.

Administrative Assistant

Beacon Law Consult
01.2008 - 01.2012
  • Write Reports, Prepares Agenda and takes minutes at meeting
  • Attend Court meetings
  • Receives incoming calls and direct them appropriately as well makes calls to clients
  • Arrange, prepare, and schedule meetings, and perform all secretarial/Clerical duties
  • Schedule and make travel arrangement, prepares itinerary
  • Maintain the Office well supplied and provide other office necessities
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Secretary, Director

Public Records and Archives Administrative Dept. (PRAAD - GHANA)
01.2007 - 01.2008
  • Secretarial duties, attend meetings, organize workshops and training, manage all filing system and documentation
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Education

Master's Degree - Public Administration

University of Phoenix
Phoenix, AZ
10-2022

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Phoenix, AZ
03-2019

Associate of Science - Human Services And The Criminal Justice System

University of Phoenix
Phoenix, AZ
10-2017

Senior Stenographer - Secretarial ship & Business administration

Government Secretarial School
01.2007

Skills

  • Relationship building and management
  • Account oversight
  • Networking skills
  • Account development
  • Goals and performance
  • Operations
  • Client rapport
  • Client meetings
  • Compliance requirements
  • Talent management
  • Organizational fundraising
  • Strong lead development skills

Professionalmembershipandlicense

Insurance Producer: Casualty; Property, Department of Banking and Insurance, 2019 to present

Accomplishments

  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 20% revenue growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Certification

Certified Licensed Insurance Producer (Property & Casualty) - State of New Jersey Department of Banking and Insurance.

Languages

English
Full Professional

Timeline

Account Manager

DOCUTRAX (RISKTOOL BOX)
02.2018 - Current

CSR

Unifirst Corporation
10.2017 - 01.2018

Case Management Analyst

SOLIX INC
06.2017 - 10.2017

Membership Assistant

Costco Wholesale
10.2013 - 06.2017

Administrative Assistant

Beacon Law Consult
01.2008 - 01.2012

Secretary, Director

Public Records and Archives Administrative Dept. (PRAAD - GHANA)
01.2007 - 01.2008

Senior Stenographer - Secretarial ship & Business administration

Government Secretarial School

Master's Degree - Public Administration

University of Phoenix

Bachelor of Science - Criminal Justice Administration

University of Phoenix

Associate of Science - Human Services And The Criminal Justice System

University of Phoenix

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Mary K. Amon