Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Kanoy

Heavener

Summary

Hardworking and Safety-focused employee enthusiastic about being a true part of the CPKC Family not just a contract employee. I enjoy the environment and being around the trains and would like to the opportunity to learn more about the railroad by becoming a train conductor. The opportunity to learn new skills and contribute to CPKC's success, is a goal for me. I am proactive, reliable, dedicated, excellent record of punctuality, and work ethic.

Overview

24
24
years of professional experience

Work History

Driver

Hallcon
12.2024 - Current
  • Insure the safety of the vehicle I am taking.
  • Safely get my crew to their train.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Safely navigate changes mid route when dispatch calls.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Communicated with passengers regarding estimated time of arrival.
  • Remained calm and poised in emergent situations.
  • Stay in contact with dispatch and Train Masters during my shift.
  • Followed applicable traffic regulations and traffic laws.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Safely adhere to tight schedule and met departure and arrival deadlines.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting crews.
  • Safely navigate the train yard and sidings, to avoid causing any safety hazards to the rails or crew.
  • Adhere to PPE Guidelines.

Personal Care Assistant

1 of a Kind in Home Care
11.2022 - Current
  • Monitor the patients environment is a safe environment for the patient
  • Administer emergency measures if the situation arises.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.


Online Shop Owner

Put It Anywhere Designs
05.2012 - 08.2022
  • Utilized analytic tools to optimize product listings and improve customer experience.
  • Created clear, precise and properly detailed product and service information on company website.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Safely used equipment to make the product.
  • Established relationships with suppliers to increase online product offerings.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.

Customer Service Representative

ATB Services
08.2011 - 09.2012
  • Received calls from customers who had received violations for false alarms from their alarms systems where Emergency Responders had to respond.
  • Collected fees for the violations that were valid.
  • Contacted Emergency Responders to verify information that was submitted by the alarm company.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers on how to keep the false alarms from happening and why it is a safety issue when these calls happen.

Administrative Assistant

Chadco LLC
10.2008 - 08.2011
  • Worked directly with owner, assisting him in running the business
  • Placed orders for tooling at customer’s request
  • Answered phone and planned owner's schedule
  • Managed Accounts Payable and Receivable
  • Solved issues with discontinued tooling equipment
  • Directed marketing
  • Maintained inventory of office supplies and placed orders.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed safety protocols in the shop and updated any protocols give to the company by OSHA.

Tier 1 Customer Care Support Representative

Time Warner Cable
01.2009 - 11.2009
  • Problem solved billing questions
  • Performed basic troubleshooting
  • Set up new cable accounts
  • Upgraded customer’s to new and better services
  • Maintained account security
  • Credited accounts when necessary and receive payments
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored that repair crews safely arrived at the customers home.

Account Maintenance Customer Service Representative

Ford Motor Credit Company
11.2007 - 10.2008
  • Collected on past due accounts
  • Brought accounts current
  • Answered questions regarding payments
  • Worked with clients to create payment plans
  • Kept account information confidential
  • Came up with team builders
  • Received award for Customer Service
  • Received award for Perfect Attendance
  • Awarded Team Player of the Month.

Janitorial, Maintenance, and Bookkeeper/Receptionist

Carter Reality Inc.
08.2006 - 11.2007
  • Inspected vacated rental properties
  • Drew up leases and clarified lease terms with new tenants
  • Prepared properties for the next tenant/s
  • Performed general maintenance duties

Customer Service Representative

Alpine Access
11.2005 - 08.2006
  • Utilized customer service skills over the phone
  • Performed general troubleshooting on accounts
  • Updated customer information
  • Worked two campaigns; Office Depot and GECF Gap
  • Placed orders, received payments, accepted returns, and handled cancellations
  • Handled credit card billing, applications, credit limit increases, and statement issues
  • Abided by Federal and State Laws pertaining to credit companies

Administrative Assistant

Companion Habitats, Inc.
02.2004 - 03.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained inventory of office supplies and placed orders.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Maintained the stock of all safety supplies for production area.

Teller

Bank of America
03.2001 - 06.2001
  • Maintained client confidentiality
  • Assured all account needs were satisfied
  • Abided by all Federal and State banking laws
  • Balanced cash drawer daily; responsible for keeping drawer under $20k
  • Secured all bank drawers, money vault, money room, security deposit box vault, and office nightly
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted Armored Truck staff in safely entering the bank without causing any interruption to our customers needs.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

High School Diploma -

Memorial High School
Tulsa, OK
01.2000

Skills

  • Load monitoring
  • Emergency response
  • Passenger transportation
  • Daily logging
  • DOT compliance
  • Safety protocols
  • Time management
  • Processes and procedures
  • Route determination
  • Defensive driving
  • Punctuality
  • Safe driving techniques
  • Traffic law observation

Timeline

Driver

Hallcon
12.2024 - Current

Personal Care Assistant

1 of a Kind in Home Care
11.2022 - Current

Online Shop Owner

Put It Anywhere Designs
05.2012 - 08.2022

Customer Service Representative

ATB Services
08.2011 - 09.2012

Tier 1 Customer Care Support Representative

Time Warner Cable
01.2009 - 11.2009

Administrative Assistant

Chadco LLC
10.2008 - 08.2011

Account Maintenance Customer Service Representative

Ford Motor Credit Company
11.2007 - 10.2008

Janitorial, Maintenance, and Bookkeeper/Receptionist

Carter Reality Inc.
08.2006 - 11.2007

Customer Service Representative

Alpine Access
11.2005 - 08.2006

Administrative Assistant

Companion Habitats, Inc.
02.2004 - 03.2005

Teller

Bank of America
03.2001 - 06.2001

High School Diploma -

Memorial High School

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