Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mary Kariuki

Accountant
Nairobi,30

Summary

To work in a dynamic and challenging environment where my knowledge, skills and experience can maximally contribute in terms of integrity, efficient management, growth and success of an organization or institution as well as strengthen my interpersonal skills.

Overview

5
5
years of professional experience

Work History

Senior Loan Officer

Premier Credit Kenya
12.2023 - 07.2024
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Funded and ensured timely repayment of loans
  • Conducting effective appraisals before funding my clients to ensure that they are able to repay their loans.
  • Managed approximately 50 incoming calls from the customer per day
  • Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
  • Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.
  • Negotiated favorable terms from lenders on behalf of clients, securing optimal financing options for their needs.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.

Supervisor

Premier Credit Microfinance
09.2022 - 11.2023
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Participated in approving of loans
  • Ensured that all my team members delivered their daily targets hence meeting their monthly overall targets.
  • Ensured effective assigning of duties and resposibilities to team members.

Customer Service Representative

Eclof Kenya Limited
09.2019 - 09.2022
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Resolved customer complaints
  • Responded to phone calls and email requests
  • Proper keeping and maintainable of customers records.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

MBA - Masters of Business Administration (Finance Option

Mount Kenya University
Thika
05.2001 -

Bachelors of Accounting And Finance

Mount Kenya University
Thika
07.2021

Skills

    Credit Analysis Proficiency

    Time Management Efficiency

    Decision-Making Confidence

    Goal-oriented mindset

    Networking and Referral Building

    Team Player

    Problem-solving abilities

    Effective communication skills

Languages

Kikuyu
Native language
English
Proficient
C2
Swahili
Proficient
C2

References

Elizabeth Ndirangu

Branch Manager Premier Credit

endirangu@premiergroup.co.ke

Lewis Macharia

Branch Manager Eclof Kenya

0729997872

Timeline

Senior Loan Officer

Premier Credit Kenya
12.2023 - 07.2024

Supervisor

Premier Credit Microfinance
09.2022 - 11.2023

Customer Service Representative

Eclof Kenya Limited
09.2019 - 09.2022

MBA - Masters of Business Administration (Finance Option

Mount Kenya University
05.2001 -

Bachelors of Accounting And Finance

Mount Kenya University

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